<p>New opportunity for an experienced Front Office Manager to join the leadership team with this international hotel group, with the role being based in Cape Town.</p><p><strong>As Front Office Manager</strong> youll be overseeing daily operations of the Front Office department including staff management, ensuring smooth check-in/check-out processes, handling guest concerns, & maintaining high service standards.</p><p> The ideal front Office Manager will have strong leadership & excellent communication skills, someone who relishes client facing environments & developing teams.</p><p><strong> Responsibilities:</strong></p><p><strong>Oversee Front Desk Operations</strong> Manage daily check-in/check-out procedures and ensure smooth guest service.</p><p><strong>Staff Management</strong> Recruit, train, schedule, and supervise front office staff.</p><p><strong>Guest Relations</strong> Handle guest inquiries, requests, and complaints promptly and professionally.</p><p><strong>Reservations & Room Management</strong> Monitor bookings, room availability, and coordinate with housekeeping.</p><p><strong>Ensure Service Standards</strong> Maintain high levels of guest satisfaction and quality service.</p><p><strong>Reporting & Administration</strong> Prepare reports on occupancy, revenue, and front office performance.</p><p><strong>Cash & Billing Management</strong> Oversee billing, payments, and ensure accurate financial transactions.</p><p><strong>Collaboration</strong> Work closely with other departments like housekeeping, maintenance, and sales.</p><p><strong>Policy Enforcement</strong> Ensure compliance with hotel policies, procedures, and safety regulations.</p><p><strong>Technology Oversight</strong> Manage front office systems and troubleshoot basic technical issues.</p><p><strong>Salary Package</strong>: Market related + provident + medical aid contribution + bonus</p>