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Cape Town: General Manager – Operations & Business Development posted by West Coast Personnel

Job Description

About the Role

We are seeking an experienced General Manager to lead our operations and business development in Cape Town. The successful candidate will be responsible for driving growth, market expansion, and new revenue streams while ensuring efficiency, compliance, and service excellence across contracts.

Key Responsibilities

  • Lead and execute business strategy to drive growth, market expansion, and new revenue streams
  • Oversee full operational performance, ensuring efficiency, compliance, and service excellence across contracts
  • Manage financial performance, including budgeting, cost control, and profitability
  • Drive business development, client retention, and stakeholder relationship management
  • Lead, mentor, and develop teams, ensuring high performance and accountability
  • Monitor KPIs, analyse performance data, and report on business outcomes
  • Ensure compliance with OHS, regulatory, and client-specific requirements

Requirements

  • Matric
  • BCom degree (Business Management, Finance, or similar), with strong commercial and operational experience.
  • Proven 10+ years of experience within outsourcing, TES, or a related services-driven industry
  • Proven experience managing budgets, financial performance, and profitability (P&L ownership)
  • Strong commercial acumen with a track record of business growth
  • Advanced MS Office skills, particularly Excel, and exposure to social media strategy
  • Excellent communication and leadership skills
  • Highly organised, self-driven, and capable of managing multiple priorities under pressure

Qualifications

  • None specified

Salary & Benefits

  • Competitive, negotiable salary

To Apply

Submit your detailed CV, proof of qualifications, recent head & shoulder photo. Should you not hear back within 2 weeks, please consider your application unsuccessful.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Client Services/Sales Support Jobs in Western Cape

In the Western Cape, the Client Services/Sales Support field is generally characterized by a competitive job market with an emphasis on providing excellent customer service and support to clients. The industry tends to be fast-paced and dynamic, with many opportunities for career growth and development.

Typically, Client Services/Sales Support roles in this region fall within a broad salary range of R250 000 to R500 000 per annum, although this can vary widely depending on factors such as the level of experience, company size, and industry sector. For example, entry-level positions may start at the lower end of this range, while more senior roles may command higher salaries. It is essential to note that these figures are only a general guideline, and actual salaries may differ based on individual circumstances.

Common skills required for Client Services/Sales Support roles in South Africa include excellent communication and interpersonal skills, attention to detail, organisational abilities, and the ability to work well under pressure. Additionally, proficiency in Microsoft Office software, CRM systems, and other industry-standard tools is often expected. Many candidates also possess strong problem-solving and analytical skills, as they need to be able to identify and resolve client issues effectively.

These roles can be found in various industries, including the financial services sector, technology industry, manufacturing sector, and others. In these sectors, Client Services/Sales Support professionals play a critical role in supporting customer-facing teams and ensuring seamless service delivery.

Career development opportunities are plentiful for those in this field, with many options available for advancement or specialisation. Typically, career progression involves taking on increasingly complex projects, gaining leadership experience through departmental roles, or pursuing advanced qualifications such as an MBA or a Postgraduate Diploma in Business Administration. With dedication and hard work, it is possible to establish a successful and fulfilling career in Client Services/Sales Support in the Western Cape region.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

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