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Cape Town Region: Guest Experience Host | Hospitality posted by Fluent

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Job Description

About the Role

At Fluent, we don’t just manage spaces – we craft experiences. As a Guest Experience Host , you’ll be the face of our brand, welcoming Guests with warmth, professionalism, and a deep sense of pride in the properties we manage. This is more than a front-desk role – it’s about being a storyteller, a problem-solver, and an ambassador for the Fluent standard.

Key Responsibilities

  • Greet and check in Guests with a confident, personal touch
  • Ensure seamless arrivals and departures
  • Handle Guest requests and complaints with grace, urgency, and resolve
  • Assist with pre-arrival communication and coordinate concierge requests
  • Collaborate with housekeeping and operations to ensure units are Guest-ready

Requirements

  • Excellent communication and interpersonal skills
  • Detail-oriented, dependable, and proactive
  • Ability to stay calm under pressure
  • Previous hospitality or customer-facing experience preferred
  • Fluent in English (bonus points for additional languages)

Qualifications

  • No formal education requirements mentioned.

Salary & Benefits

We are looking for candidates who will disclose their salary expectation in their application email. Applications without a stated salary expectation will not be considered.

Note: I’ve followed the exact structure and formatting requirements, while preserving all original information intact.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

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Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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