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Cape Town Region: Guest Relations Manager (Hotel) posted by Hospitaity Hire SA

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Job Description

About the Role

A prestigious luxury hotel in Cape Town is seeking an experienced Guest Relations Manager to lead the guest experience function within a fast-paced, high-volume hotel environment. This is a highly visible, operational role requiring strong leadership presence on the floor, hands-on guest engagement, and regular Duty Manager shifts.

Key Responsibilities

  • Manage and oversee the Guest Relations function to ensure exceptional guest experiences
  • Actively engage with guests throughout their stay, including VIPs and repeat guests
  • Proactively handle guest feedback, complaints, and service recovery
  • Perform regular Duty Manager shifts, overseeing hotel operations when on duty
  • Liaise with Front Office, Housekeeping, Food & Beverage, and operational teams
  • Ensure service delivery aligns with the hotel’s luxury positioning

Requirements

  • Proven hotel experience in a 4- or 5-star luxury hotel
  • Experience in hotels with 200 rooms or more
  • Previous experience in Guest Relations, Front Office Management, or Duty Management
  • Opera PMS experience is essential
  • Willing and able to work shifts, including weekends, evenings, and public holidays

Qualifications

  • Relevant Hotel Management / Hospitality qualification
  • Matric (Grade 12)

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

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Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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