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Cape Town Region: Hotel Receptionist posted by Helderberg Personnel cc

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Job Description

Purpose of the Role: To provide professional front office service to local and international guests, manage daily operations, and ensure accurate revenue balancing while delivering an exceptional guest experience. Key Responsibilities Include but Are Not Limited To: Handling email requests in a professional and efficient manner Responding to guest enquiries courteously and effectively Managing guest check-ins and check-outs Operating the switchboard and directing calls appropriately Managing restaurant bookings and hotel reservations Operating the hotels Property Management System (OPERA Cloud) Managing guest accounts and ensuring accurate billing Performing daily pit checks during each shift Resolving guest complaints promptly and professionally Maintaining full knowledge of room categories and property layout Maintaining knowledge of all hotel offerings and services Liaising effectively between departments to ensure seamless service delivery Assisting with balancing the daily revenue report Criteria Post-matric hotel school qualification advantageous At least 2 years experience within a five-star establishment Computer literate & and operating OPERA Cloud Property Management System Excellent communication skills Strong numeracy skills High level of English proficiency Motivated, enthusiastic and energetic Team player with a positive attitude Willingness to work shifts Ability to work under pressure Own transport Must reside in or near the Cape Town Southern Suburbs at commencement of employment Remuneration and Hours of Work Market-related salary, taxable medical aid allowance and pension fund contribution Shift-based position, including weekends and public holidays

How to Apply

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View Job  Midrand: Executive Chef Country-Style Hotel (Pretoria, Gauteng) posted by C & G Hospitality Recruitment T/A Hotelrecruiters

About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.

View Job  Cape Town Region: Assistant Restaurant Manager Mauritius posted by Chefs Recruit


This information provides general career guidance. Actual salaries and requirements vary by employer.



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