Cape Town Region: Outbound Sales Agent (Finchoice) posted by Finchoice

Weaver FinTech Group is a leading digital financial services ecosystem connecting consumers to smarter, more flexible ways to pay, borrow, and protect what matters most. Our brands Pay Just Now and FinChoice empower millions of South Africans through innovative Payments, Lending, and Insurance solutions. Were a data-first organisation built on collaboration, innovation, and purpose: to make digital finance simpler, more inclusive, and more human. Role Overview The Lending Call Centre Agent is responsible for telephonically selling finchoices lending products primarily Term Loans and MobiMoney to new and existing customers. The role drives disbursements, new-to-file (NTF) growth, utilisation and cross-sell, while delivering responsible lending outcomes and a high standard of customer experience. Key Performance Areas Sales & disbursement performance Achieve agreed sales, disbursement and conversion targets across Term Loans and MobiMoney Drive new-to-file (NTF) acquisition, customer utilisation and cross-sell into the wider Weaver ecosystem (e.g. MobiMoney to Term Loan customers, insurance attach) Efficiency and Productivity Reach performance targets relating to productivity, adherence, turnaround, time keeping and quality Be available to make Contacts by avoiding unnecessary time spent in after Contact activities or breaks in order to provide agreed service levels Administer policies in an organised and efficient manner ensuring that outstanding tasks are up to date and departmental service standards are adhered to at all times Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems Customer service Ensure a polite, friendly, efficient and professional service is offered by acting as an ambassador for finchoice Take responsibility for each customer contact, ensuring guidance is always given in the customers best interests Handle objections appropriately to ensure that positive results are achieved and enhance customer delight Work towards continuously improving the customer experience and service delivery Quality standards Focus on getting it right first time to ensure that correct and precise information is relayed to customers Capture all customer details, call logs and sales transactions accurately onto the system Adhere to internal systems, policies, procedures and requirements Qualifications & Accreditations Grade 12 / Matric or equivalent Experience & Skills 1 year sales experience in a target-driven environment, preferably outbound contact centre Prior experience selling unsecured lending, credit or financial services products advantageous Computer literate and comfortable working across a dialler, CRM and quote/affordability tools Numerate able to explain instalments, terms and total cost of credit clearly to customers Attributes & Behaviours Energetic and positive attitude Strong customer focus Excellent communication and active listening skills Resilient under target pressure and able to handle objections constructively High personal integrity sells the right product to the right customer Team player but able to work independently Excellent telephonic manner What We Offer The opportunity to sell across two of South Africas most exciting fintech brands. A high-performance sales environment with structured coaching and clear progression. Uncapped commission on top of a competitive base, rewarding strong performers. Exposure to the full Weaver ecosystem Term Loans, MobiMoney, insurance and PayJustNow. A purpose-led, growth-focused organisation that takes responsible lending seriously.