Job Description
About the Role
A leading hospitality environment in Cape Town is seeking an experienced Reservations Manager to lead its reservations function. The ideal candidate will be a strong leader with a passion for guest service, revenue optimisation, and team management.
Key Responsibilities
- Lead and manage the Reservations Team, ensuring efficient daily operations and high service standards
- Oversee all FIT and Group reservations, including contracts, invoicing, and allocations
- Prepare and manage reservations and revenue reports, including daily pick-up analysis and budgeting
- Implement and manage revenue strategies, including yield management and distribution channels
- Optimise inventory control, including overbookings, cancellations, and payment tracking
- Manage online booking platforms and distribution partnerships
- Evaluate partner performance and contracted rates to maximise revenue opportunities
- Collaborate with Sales and other departments on occupancy, rates, and guest requirements
- Assist with site inspections and identify revenue growth opportunities
- Handle guest concerns professionally and escalate where necessary
Requirements
- Minimum 3 years’ experience in a similar role within a 4/5-star environment
- Proven supervisory and team management experience
- Strong knowledge of revenue control and yield management
- Experience with banqueting/events bookings
- Systems proficiency: MS Office (essential), INFOR (advantageous)
- Excellent administration and organisational skills
- Strong communication, problem-solving, and decision-making skills
- High level of emotional intelligence and customer orientation
- Ability to multitask and perform under pressure
- Ability to work shifts and occasional overtime
Qualifications
Minimum Grade 12 Hotel School Diploma/Degree or equivalent qualification
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Western Cape
The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.
Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.
Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.
The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.
For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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