A global leader in IT services, consulting, and business solutions, is seeking a dynamic Retail Business Relationship Manager (BRM) to lead and grow key retail accounts in South Africa. This strategic leadership role will drive client engagement, spearhead digital transformation, and deliver business outcomes by leveraging  world-class services and solutions.

Key Responsibilities:

Strategic Growth & Business Development

       Own and grow a multi-million-dollar retail account portfolio

       Identify, qualify, and close new opportunities across service lines

       Develop industry-relevant go-to-market offerings in Retail

       Define and manage the overall account strategy, planning, and forecasting

       Drive innovation by advising clients on industry trends and emerging technologies

Client Engagement & Relationship Management

       Act as the Executive Sponsor and trusted advisor for senior client stakeholders (C-level and Board)

       Lead complex digital transformation initiatives and legacy modernization programs

       Ensure outstanding customer satisfaction and continuous value delivery

       Coordinate delivery across service lines ensuring alignment to client expectations

Team Leadership & Delivery Oversight

       Lead and mentor a high-performing, cross-functional team (2550+ resources across locations)

       Foster a culture of excellence, inclusion, and high morale

       Collaborate with delivery and solutions teams to ensure seamless execution

       Build capability and solution assets tailored to the retail sector

Requirements

       8+ years in technology and solution sales, with hands-on experience across the SDLC

       8+ years in client/account management, ideally in a consulting or professional services environment

       Proven P&L ownership and successful management of accounts $5M annually

       Deep domain knowledge and client relationships within the Retail sector

       Executive-level presence and proven ability to engage with CXO and Board-level stakeholders

       Strong commercial acumen, negotiation, and strategic selling skills

       Demonstrated success in driving digital transformation, ERP, CRM, Cloud, Omnichannel, and Data Analytics initiatives

       Experience managing global delivery teams and cross-border client engagements

Apply Now and be part of a future-ready organization driving digital change across Africa and beyond.