Centurion: Senior Account Manager (Public Sector) posted by Be Different Recruitment

About the Role

The Centurion: Senior Account Manager (Public Sector) role is a critical position that requires an experienced professional to serve as the primary representative to public sector stakeholders across national, provincial, and operational leadership levels. The successful candidate will be responsible for maintaining strong relationships with public sector stakeholders, ensuring adherence to contractual obligations, and driving value realization through measurable performance and strategic engagement.

Key Responsibilities

• Serve as the primary representative to public sector across national, provincial and operational leadership levels
• Maintain strong relationships with public sector stakeholders including program owners, operational managers, governance teams and executive sponsors
• Represent the business in governance forums including Steering Committees, PMO sessions, operational reviews and compliance discussions
• Ensure public sector priorities and operational realities are effectively communicated within the business
• Ensure adherence to contractual obligations, SLAs and program commitments
• Maintain compliance with public sector security, governance and regulatory requirements
• Oversee governance reporting including service performance, operational metrics, risks and remediation plans
• Manage change requests and contractual adjustments where required
• Monitor end-to-end service delivery within the public sector monitoring and operations environment
• Work closely with technical and delivery teams to ensure SLA adherence and operational stability
• Participate in operational forums to track incidents, escalations and improvement initiatives
• Support continuous improvement initiatives aligned to public sector operational goals
• Monitor account profitability and revenue performance
• Ensure billing and financial processes align with contractual obligations and procurement frameworks
• Track contract milestones, performance metrics, and service credits where applicable
• Translate operational monitoring outcomes into measurable operational value for public sector
• Identify opportunities for service optimization, automation and operational maturity improvements
• Support long-term partnership growth through measurable performance and strategic engagement

Requirements

• 812 years of experience in enterprise or government account management
• Proven experience managing large, complex client engagements
• Experience operating within regulated or government environments is highly advantageous
• Strong understanding of enterprise IT services and digital operations environments
• Experience working with governance frameworks and multi-stakeholder organisations
• Strong stakeholder satisfaction within public sector leadership and operational teams
• Consistent adherence to contractual obligations and SLA commitments
• Effective governance reporting and issue resolution

Qualifications

No formal education or certifications are required for this role.