| Date | 2024-06-13 |
|---|---|
| Job Title | Fleet Controller |
| Employer | Platinum Recruitment Solutions More Information |
| Salary | 17000 |
| Category | It Computer |
| Location |
Kwazulu Natal / Durban |
Job Summary
Job Description:
Staff performance overseen:
- Effort is made to establish productive working relationships / mutual respect.
- Work related matters are readily discussed.
- Policies and procedures; Neatness/tidiness of personnel
- Non-compliance of policy and procedures are dealt with immediately.
- Staff are informed of changes to policy and procedures.
- Advice is offered in a helpful manner.
- Commitments to others are met (Feedback).
- Concerns over the quality of work is directly raised and discussed with people concerned.
- Performance Assessments, In accordance with Disciplinary Actions.
- Immediate manager is kept informed about activities, progress, results, and achievements.
- Potential and actual conflicts are identified, and actions promptly taken.
- Confidentiality is maintained.
- Disciplinary and grievance procedures are carried out with minimum delay.
Trip
Requirements:
- Ensure that the Drivers have the necessary accessories when leaving on a trip.
Fleet operations are maintained:
- The staff is utilized optimally.
- Dealing with daily break/road fitness test.
- Assuring that staffs work and service levels meet organizational standards, legal requirements, and customer expectations.
- The maintaining of company standards i.e. cleanliness of coaches, service schedules, fuel consumption, aesthetics of all vehicles.
- Department Head to be informed of all issues and problems encountered asap.
- The reduction in complaints on a continues basis.
- Handling of accident investigations.
- Continues risk management evaluation.
Daily Briefing and De-briefing
- Ensure that the following aspects are checked (Pre-Trip Inspection) and completed by Drivers.
- Completed pre-trip inspections
- Coach registration no. indicated.
- License and Drivers card valid and displayed.
- KM reading at departure from Depot.
- KM reading on arrival in Depot.
- Trailer registration no. indicated.
- Particulars of drivers
- Wheels and Tyres (incl spare wheel)
- Condition and Operation of front lights
- Condition and Operation of rear lights
- Exterior of coach
- Trailer and all relevant accessories
- Tools and spares
Fleet operations monitored and controlled
- Establish the status of daily coach plan.
- Amend the plan if appropriate and inform necessary parties.
- Develop contingency plans to cater for unplanned events.
- Collect and analyze information relating to coach movement.
- Prepare and issue required authorities and instructions for Pro Drivers and support staff.
- Maintain communications with internal and external customers Ops Rooms.
- Update information management system
- Log coaches late
- Coordinate resource movements
- Tracking system
- Drive Cam
- Complete documentation required for the shift and for unplanned events.
- Proper handover to be done when changing shifts.
??Breakdown and Technical Support provided
- Technical advice is communicated in a professional manner.
- Technical Information is accurate
- Identifying technical error and confirm with Technical Department.
- Identifying feasible operational solution to ensure smooth running of departure/arrival points.
- Pro Drivers are guided to solve technical problems, ie:
- Check ID key
- Correct starting of coaches.
- Workshop/Ops room staff are informed of breakdown status immediately.
- Breakdown information and down-time is accurately reported.
- Logging late report.
- Communications and support are maintained with Pro Drivers and passengers until the coach departs.
- Constant communication between Operations and Offices are maintained to ensure accurate information is relayed to customers during breakdown.
- Accidents to be logged on system.
- All reports regarding captured accidents MUST be completed by responsible person who captured accident on system.
????Customer service is provided
- Deal with customer inquiries courteously and efficiently (Appraisals / Complaints)
- Fleet Controller responsible for logging complaints must resolve/finalize the complaint within 14 days.
- Questions are used to clarify the customers needs or concerns.
- Assistance from other staff is sought when a customer s inquiry cannot be fully answered.
- Knowledge of services and /or operations is used to respond to customers needs.
- Special needs are addressed.
- Provide feedback to managers and internal and external customers.
- Handling of accidents???????
Non-revenue vehicles/airport transfers and transfers
- Ensure to accept outlook airport transfers.
- Ensure when reporting for duty to view all outlook calendars.
- Communicate responsible drivers contact details to staff member doing the Airport transfer.
- Non-revenue vehicles checklist for tools i.e., Jack/wheel spanner/spare wheel/triangle with kilometres to be verified daily and sent through to Ops manager.
- Ensure that checklist is filed for record purposes and archived.
Accurate capturing of all systems relevant to the position
Fleet Controller position available in Kwazulu-Natal, Durban. This job position was posted by Platinum Recruitment Solutions. The job has been posted as a premium ad on 2024-06-13 at 13:00:44 in the It Computer category
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