Job Description
About the Role
We are seeking a highly skilled Medical Receptionist to join our team in Durban. As the first point of contact for patients, you will be responsible for providing exceptional customer service while managing the day-to-day operations of our practice.
Key Responsibilities
- Greet and assist patients in a warm, professional manner
- Manage appointment bookings, rescheduling, and patient queries
- Handle incoming calls and correspondence efficiently
- Coordinate daily practice flow to ensure smooth operations
- Manage patient files, records, and confidentiality
- Process payments and maintain accurate billing records
- Liaise with medical aids and handle basic queries
- Coordinate couriers, deliveries, and stock/orders
- Support the practitioner by managing time effectively
Requirements
Previous experience in a medical reception or similar administrative role
Strong emotional intelligence and excellent interpersonal skills
Ability to multitask and remain calm under pressure
Highly organized with strong attention to detail
Professional, reliable, and consistent attendance
Strong communication skills (verbal and written)
Computer literate (practice management systems advantageous)
Qualifications
No specific qualifications mentioned.
Salary & Benefits
Salary information not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in eThekwini
In eThekwini, the administrative and clerical sector is a common and essential part of many industries, typically providing support functions to various sectors such as government, finance, technology, and more. Generally, this field offers stable employment opportunities with a broad range of job openings available across various company sizes.
Typically, salaries for admin, clerical, or secretarial positions in eThekwini can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, entry-level positions usually fall within the R3 000 – R5 000 per month range, while more senior roles may command salaries between R6 000 – R15 000 per month or more, depending on qualifications and expertise. However, it’s essential to note that actual salaries can differ significantly due to various market and company-specific factors.
Common skills required for administrative, clerical, or secretarial positions in eThekwini include proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook), experience with calendar management and travel coordination, strong communication and interpersonal skills, attention to detail, organisational abilities, and the capacity to work independently. Many employers also place a high value on IT skills, such as knowledge of database management or data entry systems.
The administrative sector is often employed in various industries, including financial services, technology, manufacturing, healthcare, and government sectors. In these fields, admins typically support teams with tasks ranging from customer service and record-keeping to project coordination and data analysis. Additionally, some roles may involve working with confidential information or handling sensitive documents, making discretion and professionalism essential.
For those interested in pursuing a career in administration, there are numerous opportunities for professional development and advancement. Common career progression paths include moving into supervisory or management roles, transitioning into related fields like human resources or accounting, or taking on specialized roles such as executive assistant or project coordinator. Throughout their careers, admins can expect to develop valuable skills and expertise that enable them to adapt to changing environments and advance in their chosen field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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