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Durbanville: Senior Reservations Consultant posted by Wild Dreams Hospitality

Durbanville: Senior Reservations Consultant posted by Wild Dreams Hospitality

Posted on 2025-09-06 00:00:00

Job Summary

Their lodges are handpicked for their uniqueness, remote beauty, and commitment to protecting Africa’s wild places.

Candidate Requirements:

  • A Tour Operating background, to handle complex travel logistics and understand remote lodge operations.
  • Experience in reservations and PMS systems
  • Strong grasp of rate structures (rack, STO) and booking platforms
  • Excellent communication and client service skills
  • Detail-oriented with solid admin and payment tracking abilities
  • Knowledge of travel logistics, especially for remote African destinations
  • Team player who collaborates across departments
  • Some understanding of Namibia and Mozambique

Candidate Responsibilities:

  • Respond promptly to all reservation-related emails and calls.
  • Maintain organized reservation records and guest history files.
  • Understand room types, activities, facilities, and competitor offerings.
  • Provide accurate travel logistics guidance for remote destinations.
  • Quote and confirm bookings with correct rates and charges.
  • Ensure deposits are received within 14 days of booking.
  • Monitor and follow up on outstanding payments.
  • Flag payment issues to the Reservations Manager.
  • Maintain a professional, positive attitude with clients.
  • Liaise with operations for client needs and logistics.
  • Pass sales leads to the Sales team.
  • Flag special requests or potential issues to the Reception Manager.
  • Support special projects as needed by Reservations, Sales, or Marketing teams.

Weekdays 08:00–17:00

Click Go Apply to apply online!


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