East London: Service Advisor

About the Role

Our client is seeking a Service Advisor to join their new division in East London, where you will be part of a dynamic team delivering exceptional customer experiences to workshop customers.

Key Responsibilities

• Greet customers promptly and professionally, ensuring a positive first impression
• Book in vehicles for servicing, maintenance, and repairs
• Accurately capture customer concerns and service requirements
• Prepare and explain job cards, cost estimates, and timelines to customers
• Liaise effectively between customers and workshop technicians
• Keep customers informed on the progress of their vehicles and any additional work required
• Obtain customer approval for additional repairs or costs
• Ensure all work is completed as per manufacturer and dealership standards
• Handle customer queries, complaints, and concerns in a professional and timely manner
• Ensure all documentation is completed accurately and filed correctly
• Process invoices and explain charges to customers upon vehicle collection
• Maintain strong customer relationships to encourage repeat business
• Coordinate vehicle handovers, ensuring all work has been completed to satisfaction
• Adhere to company policies, procedures, and health & safety standards
• Work closely with parts and service departments to ensure efficiency
• Meet daily, weekly, and monthly service targets and KPIs

Requirements

Grade 12/Matric Certificate

Minimum of 3 years’ experience as a Service Advisor in a franchise dealership environment

Valid driver’s license

Salary & Benefits

Not specified