Job Description
About the Role
The East London Photography Coordinator will be responsible for ensuring the smooth operation of our photography services, providing excellent customer experience, and driving business growth.
Key Responsibilities
- Making sure the waiting area, workspace and studio are neat and tidy
- Assisting customers with queries and orders promptly
- Phoning customers and sending SMS on Bulk SMS system for collections
- Ensuring all deadlines and quality standards are met and customers are communicated with regularly through the process
- Understanding and implementing all policies, procedures and quality standards
- Ensuring stock is replenished and reordered timeously
- Operating and maintaining the necessary machinery
- Continually advancing product knowledge and that of other employees
- Working hands on, servicing customers and overseeing coordination of deliverables
- Preparing all required paperwork, including forms, reports and schedules in an organised and timely manner
- Driving areas of growth, particularly schools, framing and photography sales
- Coordinating the school/ pre-school/ crèche and studio operations
- Ensuring all procedures are followed and growing the base of the school business
Requirements
- Eagerness to learn
- Service-oriented with a customer-first attitude
- Highly organized, able to manage multiple orders/jobs
- Able to manage up and prepare logistics for the Photography team
- Computer literate: MS Office (Word, Excel & Outlook) – intermediate level
Qualifications
- Formal education/certifications not specified
How to Apply
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