East London: Service Manager (SAP Powertrain Applications) posted by Profile Personnel
Posted on 2025-06-17 00:00:00
| Employer | Profile Personnel |
|---|---|
| Category | Automotive Service |
| Location | Eastern Cape / East London |
Job Summary
Service Manager (SAP Powertrain Applications) required for a renowned automotive company
Remote role
Qualification and Experience
- Bachelors degree in information technology, Business Management, or a related field.
- 5+ years of experience in IT service management, preferably in a service manager or similar role.
- Proven experience managing IT service providers and vendor relationships.
- Knowledge of DevOps practices and tools within an SAP context.
- Strong background in service desk operations and incident management.
- ITIL Foundation certification or equivalent is preferred.
Job Requirements
- Technical Skills: Familiarity with IT service management tools and monitoring software
- Analytical Skills: Ability to analyze performance metrics and produce actionable insights
- Leadership Skills: Strong leadership abilities with experience in managing teams and driving performance
- Communication Skills: Excellent verbal and written communication skills; ability to communicate complex technical concepts to non-technical stakeholders
- Problem-Solving Skills: Strong analytical and problem-solving skills, with a proactive approach to resolving issues.
Outputs
Contract and Vendor Management:
- Manage the relationship with the IT Service Provider, ensuring compliance with contractual obligations.
- Monitor and evaluate service provider performance against defined KPIs and SLAs.
- Act as the primary point of contact for escalations and issues related to service delivery.
- Conduct regular performance reviews and maintain documentation of service performance
Service Desk Management:
- Oversee the service desk operations to ensure timely and effective resolution of incidents and requests.
- Implement and maintain best practices in service desk processes, including incident management, problem management, and request fulfillment.
- Collaborate with the IT Service Provider to enhance service desk capabilities and user experience.
- Analyze service desk metrics to identify trends and areas for improvement.
Monitoring Team Oversight:
- Lead the monitoring team to ensure proactive monitoring of application performance and availability.
- Develop and implement monitoring strategies to detect issues before they impact users.
- Coordinate with development and operations teams to address performance issues and optimize application functionality.
- Ensure that all incidents are logged, tracked, and resolved in a timely manner.
Stakeholder Collaboration:
- Work closely with business units to understand their needs and ensure that services align with business objectives
- Provide regular updates to stakeholders on service performance, issues, and improvement initiatives.
- Facilitate communication between technical teams and non-technical stakeholders
Continuous Improvement:
- Identify opportunities for service enhancement and process optimization.
- Lead initiatives to improve service quality, customer satisfaction, and operational efficiency.
- Stay informed about industry trends and best practices to ensure application services are competitive and effective
Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.
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