East London: Trainer and ICT Subject Matter Expert

Key Responsibilities Act as the go-to expert for ICT systems, providing guidance, troubleshooting, and support Design and deliver engaging training (in-person, virtual, and hybrid) for users and clients Develop and maintain training materials, user guides, SOPs, and e-learning content Identify skills gaps and implement targeted training solutions Monitor training effectiveness and drive continuous improvement Requirements Degree/Diploma in IT, Computer Science, or related 35 years experience in ICT support, systems, or training Proven training facilitation and content development experience Strong communication skills with the ability to simplify technical concepts Training/facilitation certification Experience with LMS, helpdesk systems, and virtual training tools E-learning and change management experience Success in This Role Improved user adoption and system efficiency High training satisfaction and assessment scores Reduction in support queries and user errors