East Rand: Quality Manager posted by Execustaff South Africa (Pty) Ltd

About the Role

As a Quality Manager at Execustaff South Africa (Pty) Ltd, you will play a critical role in ensuring the highest standards of quality across our operations. You will be responsible for developing and implementing our quality strategy, leading quality personnel, and driving continuous improvement initiatives.

Key Responsibilities

• Develop and implement the organisation’s quality strategy aligned to operational and customer requirements.
• Develop the Quality Policy and Quality Objectives.
• Provide leadership and direction to all quality personnel across the organisation.
• Align quality objectives with operational, customer, and commercial priorities.
• Establish, maintain, and continuously improve the Quality Management System (QMS).
• Ensure alignment with ISO 9001 and other applicable standards.
• Develop and maintain quality policies, procedures, work instructions, and controls.
• Ensure document control, revision management, and traceability requirements are maintained.
• Monitor effectiveness of quality systems and implement corrective improvements.
• Lead management review processes for quality performance.
• Ensure quality assurance systems are integrated throughout manufacturing and refurbishment processes.
• Define critical quality control points and inspection requirements.
• Ensure processes are controlled to prevent defects and non-conformances.
• Monitor process capability, quality trends, and operational compliance.
• Ensure quality standards are embedded into operational planning and execution.
• Ensure adherence to OEM Standards.
• Ensure effective inspection and testing processes across incoming, in-process, and final stages.
• Manage inspection teams.
• Ensure adherence to inspection and test plans (ITPs).
• Develop supplier and sub-contractor quality assurance processes and standards.
• Evaluate, approve, and monitor supplier and subcontractor quality performance.
• Conduct supplier and sub-contractor audits and quality assessments.
• Ensure incoming materials and outsourced work meet required specifications.
• Drive corrective actions for supplier-related non-conformances.
• Develop strategic supplier quality improvement initiatives.
• Quality teams also collaborate with procurement to resolve supplier non-conformances and improve supplier capability.
• Oversee the identification, investigation, and resolution of non-conformances.
• Lead Root Cause Analysis (RCA) and Corrective and Preventive Action processes.
• Monitor recurring quality issues and systemic failures.
• Ensure effective implementation and closure of corrective actions.
• Drive preventative quality improvement initiatives.
• Investigate customer complaints and warranty failures.
• Provide technical feedback and resolution reports.
• Interface with key accounts on quality matters.
• Lead internal and external audits.
• Ensure compliance with safety, environmental, and regulatory standards.
• Maintain quality certifications.
• Lead root cause analysis using structured methodologies (e.g. 8D, Fishbone).
• Implement corrective and preventive actions (CAPA).
• Reduce scrap, rework, and warranty costs.
• Manage, coach, and develop quality personnel.
• Set performance targets and conduct appraisals.
• Build a quality-driven culture across operations.
• Ensure quality systems support safe operational practices.
• Integrate quality and operational risk management.
• Ensure compliance with Occupational Health & Safety requirements.
• Participate in operational risk reviews and investigations.

Requirements

• Relevant degree or diploma in Quality Management, Business Administration, or related field.
• Proven experience in a quality management role, preferably in a manufacturing or refurbishment environment.
• Strong understanding of ISO 9001 and other applicable standards.
• Excellent leadership and communication skills.
• Ability to work effectively in a team environment.
• Strong analytical and problem-solving skills.

Qualifications

• Bachelor’s degree in Quality Management, Business Administration, or related field (preferred).
• Relevant certifications such as CQI, Six Sigma, or Lean (desired).

Salary & Benefits

• Competitive salary based on industry standards.
• Comprehensive benefits package including medical aid, life insurance, and pension scheme.

Compliance & Audits

• Note: This section is added for clarity only. The original job description does not explicitly mention compliance and audits as a separate responsibility.