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Eastern Cape: Application Support Analyst posted by Hire Resolve

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Job Description

About the Role

Hire Resolve, a global force in logistics covering all modes of transportation, is seeking an Application Support Analyst to join our team. As an Application Support Analyst, you will be responsible for the operational support, maintenance, and enhancement of business-critical applications, including Learning Management Systems (LMS), enterprise platforms, and internal tools.

Key Responsibilities

  • Monitor and maintain the performance and stability of business applications and platforms.
  • Troubleshoot and resolve application issues, performing root cause analysis to minimize downtime.
  • Support system integrations (e.g., HRIS, CRM, Active Directory).
  • Collaborate with vendors and development teams for issue resolution and feature enhancements.
  • Maintain system documentation, compliance records, and disaster recovery plans.
  • Manage user accounts, permissions, access controls, and enrollment rules in the LMS and other platforms.
  • Provide training and support to power users and business units.
  • Customize platform features using basic web technologies (HTML, CSS) and vendor tools.

Requirements

  • Bachelor’s degree in a related field (e.g., Computer Science, HR, Business) or equivalent work experience.
  • Minimum three (3) years of experience in Learning & Development, Docebo LMS, or business application support/administration.
  • Proficiency in basic web technologies (HTML, CSS, scripting) and debugging code.
  • Familiarity with ITIL practices and the software development lifecycle.

Qualifications

  • No formal education mentioned

About IT / Computing / Software Jobs in South Africa

The IT and computing industry in South Africa is rapidly growing, driven by the increasing demand for digital transformation and technological advancements. Typically, this growth translates to a strong job market for professionals with skills in software development, data analysis, and cybersecurity. Generally, the sector offers a wide range of career opportunities across various industries.

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In terms of salary expectations, IT and computing professionals in South Africa can generally expect to earn salaries that are on par with or slightly above the national average. However, it’s essential to note that salaries can vary significantly depending on factors such as experience, company size, industry sector, and specific job requirements. Typically, experienced professionals in high-demand areas like artificial intelligence, cloud computing, or cybersecurity tend to earn higher salaries than those in entry-level positions. Nonetheless, salaries are often within the range of R600 000 to R1 million per annum for mid-level roles, with senior positions potentially exceeding R2 million.

Common skills required for IT and computing roles in South Africa include programming languages such as Java, Python, or C++, proficiency in software development methodologies like Agile or Scrum, experience with data analysis tools like Tableau or Power BI, and familiarity with cloud-based technologies like AWS or Azure. Additionally, knowledge of cybersecurity principles, network administration, and database management are highly valued skills.

The IT and computing industry is a significant sector across various industries, including financial services, technology, manufacturing, and healthcare. Many companies in these sectors require skilled professionals to develop, implement, and maintain their digital solutions. Typically, the finance industry requires specialized IT talent for areas like risk management, compliance, and anti-money laundering.

For those looking to pursue a career in IT and computing, common career progression paths include working as an individual contributor, moving into team leadership roles, or taking on senior technical positions. Many professionals also choose to specialize in emerging technologies like artificial intelligence, blockchain, or the Internet of Things (IoT). With ongoing training and development, individuals can stay up-to-date with the latest industry trends and advancements, positioning themselves for success in this rapidly evolving field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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