Job Description
About the Role
Hire Resolve, a global force in logistics, is seeking an Application Support Analyst to join our team. As an Application Support Analyst, you will be responsible for the operational support, maintenance, and enhancement of business-critical applications, including Learning Management Systems (LMS), enterprise platforms, and internal tools.
Key Responsibilities
- Monitor and maintain the performance and stability of business applications and platforms.
- Troubleshoot and resolve application issues, performing root cause analysis to minimize downtime.
- Support system integrations (e.g., HRIS, CRM, Active Directory).
- Collaborate with vendors and development teams for issue resolution and feature enhancements.
- Maintain system documentation, compliance records, and disaster recovery plans.
- Manage user accounts, permissions, access controls, and enrollment rules.
- Administer course creation and notification systems within the LMS and other platforms.
- Provide training and support to power users and business units.
- Customize platform features using basic web technologies (HTML, CSS) and vendor tools.
- Generate scheduled and ad hoc reports for compliance, performance, and usage metrics.
- Analyze data flows to identify opportunities for automation and system optimization.
- Present data-driven findings and recommendations to stakeholders.
- Identify and implement process and system improvements in alignment with IT strategy.
- Participate in cross-functional projects and coordinate resources effectively.
Requirements
- Bachelor’s degree in a related field (e.g., Computer Science, HR, Business) or equivalent work experience.
- Minimum three (3) years of experience in Learning & Development, Docebo LMS, or business application support/administration.
- Proficiency in basic web technologies (HTML, CSS, scripting) and debugging code.
- Familiarity with ITIL practices and the software development lifecycle.
- Proficiency with Office 365 (Excel, SharePoint), Workday HRIS, CRM systems, and Helpdesk ticketing applications.
Salary & Benefits
Competitive salary based on experience.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Eastern Cape
The Eastern Cape, South Africa is home to a diverse range of industries and IT/Computer positions, with general job market trends indicating a steady demand for skilled professionals in this field. Typically, roles in the IT/Computer sector are highly sought after, particularly in sectors such as technology, financial services, and manufacturing, where digital transformation and innovation are driving business growth.
In terms of salary expectations, it’s generally true that IT/Computer professionals in Eastern Cape can expect to earn a broad range of salaries, depending on factors such as experience, company size, industry sector, and specific job requirements. While exact figures may vary widely, a common salary range for entry-level positions is typically between R400 000 and R800 000 per annum, with experienced professionals earning upwards of R1 million to R2 million or more, depending on the specific role and industry.
Common skills required for IT/Computer roles in Eastern Cape often include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile or Scrum. Additionally, strong understanding of data structures, algorithms, and software engineering principles are typically expected. Other essential skills may include proficiency in operating systems such as Windows or Linux, experience with cloud computing platforms like AWS or Azure, and knowledge of cybersecurity principles.
The Eastern Cape is also home to various industries that commonly employ IT/Computer professionals, including the technology industry, financial services sector, manufacturing sector, and healthcare industry. These sectors often require specialized skills and expertise in areas such as software development, data analytics, IT project management, and cybersecurity.
Career progression for IT/Computer professionals in Eastern Cape can vary widely depending on individual goals and aspirations. Typically, entry-level positions may lead to opportunities in mid-level roles, such as senior software engineer or technical lead, before advancing to leadership positions like team manager or director of technology. Opportunities for career development may include specialising in a specific area, pursuing advanced qualifications like a master’s degree, or taking on mentorship or coaching roles within the organisation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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