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Eastern Cape: Support Analyst posted by Hire Resolve

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Job Description

Hire Resolve’s client is looking for a Support Analyst to join their team. The main purpose of the Support Analyst is to support and monitor the day-to-day performance of applications in the Operations Applications suite. Support includes analyzing enhancements and responding to production issues and outages related to the application in a timely manner. 

Responsibilities: 
Support and maintain applications within the scope of the position
Comply with standard processes and procedures
Diagnose and analyse problems in a timely and professional manner
Execute tasks assigned by team leader or via service requests assigned to team
Monitor all production application components to ensure high availability and meet or exceed client expectation
Contact development teams to assist in incident resolution in relation to system alerts
Maintaining relationships with key strategic partners and customers
Identify opportunities for process, systems and application improvements in a dynamic environment architected to solve problems and improve processes
High degree of initiative, mature judgment, and discretion
Good communication and organizational skills
Excellent attention to detail and admin skills
Excellent data capturing skills
Ability to conduct and direct research into IT issues and products as required
Ability to present ideas in business-friendly and user-friendly language
Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, and so on. 

Requirements:
Relevant qualification or related experience advantageous
General knowledge of software development lifecycle advantageous
An understanding of/the ability to read and debug code advantageous
An understanding of different message formats advantageous

Benefits:

  • Highly competitive salary for this role based on experience.
  • You can alsovisit the Hire Resolve website:hireresolve.co.zaor email us:.za

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Eastern Cape

The Eastern Cape, South Africa is home to a diverse range of industries and IT/Computer positions, with general job market trends indicating a steady demand for skilled professionals in this field. Typically, roles in the IT/Computer sector are highly sought after, particularly in sectors such as technology, financial services, and manufacturing, where digital transformation and innovation are driving business growth.

In terms of salary expectations, it’s generally true that IT/Computer professionals in Eastern Cape can expect to earn a broad range of salaries, depending on factors such as experience, company size, industry sector, and specific job requirements. While exact figures may vary widely, a common salary range for entry-level positions is typically between R400 000 and R800 000 per annum, with experienced professionals earning upwards of R1 million to R2 million or more, depending on the specific role and industry.

Common skills required for IT/Computer roles in Eastern Cape often include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile or Scrum. Additionally, strong understanding of data structures, algorithms, and software engineering principles are typically expected. Other essential skills may include proficiency in operating systems such as Windows or Linux, experience with cloud computing platforms like AWS or Azure, and knowledge of cybersecurity principles.

The Eastern Cape is also home to various industries that commonly employ IT/Computer professionals, including the technology industry, financial services sector, manufacturing sector, and healthcare industry. These sectors often require specialized skills and expertise in areas such as software development, data analytics, IT project management, and cybersecurity.

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Career progression for IT/Computer professionals in Eastern Cape can vary widely depending on individual goals and aspirations. Typically, entry-level positions may lead to opportunities in mid-level roles, such as senior software engineer or technical lead, before advancing to leadership positions like team manager or director of technology. Opportunities for career development may include specialising in a specific area, pursuing advanced qualifications like a master’s degree, or taking on mentorship or coaching roles within the organisation.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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