Edenvale: Junior Field Service Technician posted by Placement Point

A very established licensed Medical Device Manufacturer, Distributor & Wholesaler and a trusted provider of highquality Printing & Packaging solutions in Johannesburg is looking for a Junior Field Service Technician . Requirements: Grade 12 or equivalent Relevant tertiary qualifications will be advantageous. MINIMUM PREVIOUS WORK EXPERIENCE Basic technical experience with an electrical and or mechanical engineering background. DESIRABLE ADDITIONAL EDUCATION, WORK EXPERIENCE AND PERSONAL QUALITIES Advanced computer literacy skills in MS Excel/Word and Outlook. A valid drivers license (Code 08) and EB would be an advantage. Ability to work independently. Excellent time management skills. Excellent communication skills. Ability to translate and read technical schematics and diagrams. Must be customer service oriented. Must be available to work after hours on an ad hoc basis. Must be available to travel nationally/internationally when needed or required Responsibilities: SERVICE & REPAIR Ensure all required tools, parts and PPE are prepared before departing for any service or repair Wear required PPE at all times when visiting customer sites Attend to planned services according to the approved Service Schedule Complete services in line with SOPs or OEM Maintenance Schedules Complete a job card for every service or repair, listing all parts used, calibration equipment used and completing all required fields Obtain customer signoff on job cards before leaving the site Report all issues identified, document them on the job card and obtain approval from line manager before performing any work outside the service plan Submit job cards to the CE Admin team within 48 hours of completing work Assist other Service Technicians with transport, handling and installation of equipment Ensure Safety File is available for all services and repairs and comply with all Health & Safety requirements Participate in afterhours support according to the OnCall Schedule Maintain completed paperwork, meet monthly service schedule, ensure zero callbacks and zero customer complaints Contribute to positive Customer Satisfaction Survey results INSTALLATION, COMMISSIONING & DECOMMISSIONING Prepare all required tools, parts and PPE before departing for installations or commissioning Wear required PPE at all times when visiting customer sites Complete preinstallation checks, commissioning and testing according to SOPs or OEM Maintenance Schedules Assist with packaging, unpacking, loading and offloading of equipment Conduct presite inspections and document readiness requirements with the customer Complete IQ, OQ, PQ and installation documentation according to OEM or SOP requirements Complete a job card for every installation, listing all parts and calibration equipment used and completing all fields Obtain customer signoff on job cards before leaving the site Submit job cards to the CE Admin team within 48 hours Report installation issues immediately to line manager and customer where applicable Provide customer training where required and record training in training registers Perform decommissioning of equipment according to SOPs, OEM instructions and customer requirements Maintain completed paperwork, ensure successful installation and commissioning, meet installation schedule, ensure zero callbacks and zero customer complaints Contribute to positive Customer Satisfaction Survey results STOCK CONTROL Work with CE Warehouse and CE Admin to ensure all stock procedures are followed and stock levels remain accurate Participate in periodic stock takes and stock variance investigations Report stock discrepancies, damages or shortages immediately Perform collections and deliveries where required Ensure products, raw materials and consumables are stored correctly and warehouse staff are trained on storage, handling and transport requirements Maintain accurate branch stock levels and ensure product availability Ensure Macola records remain uptodate and accurate Investigate and resolve variances timeously HEALTH & SAFETY Maintain daily housekeeping of vehicle, factory and workshop areas Report and document all Environmental, Health & Safety issues immediately Maintain organisational Health & Safety principles Maintain accurate records such as Safety Data Sheets and liaise with the Health & Safety Officer to ensure correct handling, storage and transport procedures Ensure a safe and secure working environment Maintain accurate document files at all times Maintain zero Health & Safety incidents QUALITY Report and document all customer complaints and assist with investigations and resolutions Report and document all product quality issues and assist with investigations and resolutions Maintain product quality and safety throughout the Technical Services cycle Ensure supplier quality documentation is up to date Improve processes and policies to support organisational goals Implement departmental and organisational procedures and monitor adherence to rules and regulations Work with the Product Manager to manage product and supplier complaints Document NCAs and ARs where required Maintain zero audit findings Ensure complaints and NCAs are raised and closed timeously Maintain information required for BBBEE audits Complete supplier assessments and resolve issues timeously GENERAL DUTIES ADMINISTRATION Attend meetings, provide input and capture minutes Follow up on action plans Complete all checklists and forms on a periodic basis and submit them timeously File all reports and records Identify and archive records annually after the financial audit Maintain efficiency and quality at all times Ensure all company assets issued (vehicle, tools, PC, phone etc.) are maintained in good condition, kept safe and issues or losses are reported immediately Complete all related forms and checklists on time Manage filing and archiving of paperwork TRAINING Conduct skills assessments with Supervisor Attend and successfully complete all required training Record all training Ensure staff remain skilled, efficient and knowledgeable Maintain uptodate training information Ensure effective communication