eThekwini: Clinical Application Specialist posted by Dante Group Ltd

MAIN PURPOSE OF JOB This role is instrumental in providing expert clinical application support and ensuring the successful adoption and optimal use of our products on the market. Through specialized guidance, training, and on-site support, the Clinical Application Specialist contributes to improved clinical outcomes and customer confidence, ultimately making a meaningful impact within the healthcare sector. KEY RESPONSIBILITIES Clinical Application Support Provide expert clinical application support to healthcare professionals and distributors on the safe and effective use of transfusion technology. Deliver hands-on clinical training, in-service sessions, workshops, and product demonstrations. Support customer implementation, optimization, and ongoing use of systems. Troubleshoot and resolve clinical and technical application issues. Develop and deliver educational and training materials. Customer Engagement and Clinical Relationship Management Build and maintain professional relationships with key clinical stakeholders. Act as a trusted clinical liaison between customers and the company. Gather clinical feedback and support customer satisfaction. Customer Support and Territory Coverage Schedule and conduct planned site visits, clinical trainings, and support sessions. Provide on-site and remote clinical support to customers. Support clinical evaluations, trials, and onboarding of new customers. Clinical Knowledge and Training Maintain in-depth knowledge of transfusion technology applications and best practices. Stay informed of developments in transfusion medicine. Prepare and present clinical training materials. Support internal knowledge sharing through training sessions. Compliance and Professional Conduct Comply with company policies, quality systems, and regulatory requirements. Attend training sessions, meetings, and ensure ethical conduct. Communication Strong verbal and interpersonal communication skills are essential. Develop and maintain business relationships. Resolve customer problems and complaints efficiently. Administration and Reporting Maintain accurate records of customer interactions and training sessions. Complete daily call reports and compile required reports. Financial and Resource Responsibility Support effective use of allocated resources. Manage travel and expense submissions. Contribute to efficient use of budgets related to clinical activities.