Job Description
About the Role
We are seeking an enthusiastic Butler to join our luxury wine estate in Franschhoek, providing exceptional guest experiences that exceed expectations. As a key member of our team, you will be responsible for delivering personalised services with a sense of urgency, priority, and dedication, ensuring a positive and memorable experience for each guest.
Key Responsibilities
- Welcome and greet guests using the appropriate levels of discretion, always using the correct forms of address.
- Assist with guest check-in and check-out processes, including offering valet service.
- Offer to unpack and settle guests into their rooms or suites, explaining all services and facilities in detail.
- Assist with itinerary planning or booking of restaurants and activities.
- Provide personalised services with a sense of urgency, priority, and dedication, ensuring a positive and memorable experience for each guest.
- Develop and maintain detailed records of guests’ preferences, including any allergies, likes, and dislikes.
- Communicate accurately and promptly with other departments to expedite the delivery of requested products and services.
- Assist with transfers & excursions for guests as a private guided host both on and off property.
- Pre-, post and during the guest stay be involved with the daily cleaning & turndown services.
- Provide personalised Food & Beverage offerings, including in-room breakfast set-up and preparation in conjunction with a Chef where required.
- Support other departments to help them deliver their services effectively and efficiently.
Requirements
- Matric
- Food and / Wine certificate course would be beneficial
- Ability to work shifts and be flexible in other departments
- Detailed wine, spirits and food knowledge is required
- Previous experience as a Butler, Concierge, or in a luxury hotel environment is essential
Qualifications
- Formal education/certifications (Bachelor’s, LLB, Matric, etc.) not specified.
Salary & Benefits
Salary details not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Stellenbosch
The catering and hospitality industry is a dynamic sector in Stellenbosch, South Africa, with a growing demand for skilled professionals to cater to the local tourism industry. Typically, job seekers in this field can expect a competitive salary range, although it’s essential to note that salaries vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries in catering and hospitality are on the lower to moderate side compared to other industries.
Common skills required for roles in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to multitask, effective time management, customer service skills, and knowledge of food safety and hygiene protocols. Typically, candidates with experience in the industry or relevant vocational training are preferred. Some common certifications, such as a Food and Beverage Management Certificate or a Hospitality Studies degree, can also be advantageous.
The catering and hospitality sector is often found in various industries, including financial services, technology industry, manufacturing sector, hotels, restaurants, and event management companies. These roles may involve working in kitchens, front-of-house staff, management positions, or specialized areas such as events or conferences.
Career development opportunities in the catering and hospitality industry are diverse and varied. With experience and additional training, professionals can move into senior roles, take on leadership positions, or specialize in specific areas of the industry. Common career progression paths include moving from entry-level to supervisory roles, progressing to management positions, or transitioning into related fields such as event planning or food production. Additionally, some professionals choose to pursue further education and training to enhance their skills and expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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