Job Description
About the Role
The E-Commerce Manager (Magento) role at Communicate Finance is a critical position that oversees the day-to-day technical and operational performance of our Magento store. The successful candidate will be responsible for managing ongoing backend operations, product catalogue management, and ensuring platform stability and uptime.
Key Responsibilities
- Manage ongoing backend operations and store configuration
- Update categories, product visibility, attributes, and catalogue hierarchy
- Maintain platform stability, functionality, and uptime
- Troubleshoot issues and liaise with external developers for fixes and enhancements
- Build and update product listings
- Upload products via CSV and manage bulk updates
- Maintain accurate pricing, descriptions, SKUs, sizes, and attributes
- Ensure high-quality product images and SEO-friendly metadata
- Manage seasonal uploads, new arrivals, and product lifecycle updates
- Maintain user-friendly navigation
- Configure seasonal categories and landing pages
- Ensure merchandising supports product discovery and conversion
- Enhance sales performance through strategic trading decisions
- Refresh homepages, banners, featured collections, and landing pages
- Align online merchandising with campaign calendars
- Ensure brand consistency and strong visual presentation
- Monitor inventory levels and ensure accurate online stock reflection
- Manage backorders, stock discrepancies, and e-commerce retail allocation
- Collaborate with warehouse and inventory teams to maintain stock accuracy
- Ensure a smooth fulfilment process from checkout to delivery
- Monitor daily order flow in Magento
- Support order processing alongside the Ecommerce Coordinator
- Oversee packing, dispatching, and courier bookings
- Resolve fulfilment issues, delays, or discrepancies
- Handle refunds, returns, and exchange processes
- Deliver a seamless and personalised online customer journey
- Respond to queries via email, web forms, and social channels
- Resolve delivery issues, product questions, refund requests, and general concerns
- Maintain uptodate customer data within the system
- Support loyalty programme integration and troubleshooting
- Work cross-functionally to ensure ecommerce integrates smoothly with internal operations
- Pull product lists and updates from internal merchandise systems
- Build accurate CSV files for uploads
- Sync inventory data between ERP systems and Magento
- Coordinate stock transfers and interbranch movements
- Ensure loyalty and rewards functionality works across channels
- Lead and support the Ecommerce Coordinator
- Oversee daily tasks and productivity
- Train staff on Magento processes and best practices
- Identify opportunities for workflow improvements
Requirements
- 3–5+ years’ experience in ecommerce management, ideally in retail or consumer-facing industries
- Strong hands-on experience with Magento (or Shopify, WooCommerce, BigCommerce)
- Proven experience managing online catalogues, promotions, and merchandising
- Advanced Excel skills and experience working with CSV data
- Experience with ERP/stock systems (Microsoft NAV or similar)
- Strong understanding of ecommerce fulfilment, customer service, and product operations
- Basic understanding of digital marketing and UX principles
- Ability to work with external developers and internal cross-functional teams
- Strong organisational, analytical, and communication skills
Qualifications
No formal qualifications mentioned.
Salary & Benefits
Salary information not provided.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Online and Digital Media Jobs in Gauteng
In Gauteng, the online and digital media industry continues to experience significant growth, driven by increasing demand for digital solutions and online presence across various sectors. This has led to a thriving job market with numerous opportunities for skilled professionals. As a result, career seekers in this field can expect to find a diverse range of roles available, from creative and technical positions to management and leadership roles.
Salary expectations for online and digital media roles in Gauteng are typically broad, with varying levels of compensation depending on factors such as experience, company size, and industry sector. Generally, salaries range from R600 000 to R1,5 million per annum, although these figures can vary significantly. For example, senior roles or those in large corporations may command higher salaries, while entry-level positions or startups may offer more modest compensation.
Common skills for online and digital media professionals include proficiency in design tools such as Adobe Creative Suite, programming languages like HTML, CSS, and JavaScript, and experience with content management systems and social media platforms. Additionally, strong analytical and problem-solving skills are often required, as well as the ability to work collaboratively in a fast-paced environment.
Many industries commonly employ online and digital media professionals, including financial services sector companies, technology industry players, manufacturing sector firms, and e-commerce businesses. These roles can provide valuable opportunities for career advancement and professional growth.
Career development in online and digital media is often driven by ongoing education and training. Many professionals in this field pursue additional qualifications or certifications to stay up-to-date with the latest technologies and trends. With experience, they may move into leadership or management roles, overseeing teams of designers, developers, and project managers. Others may choose to specialize in specific areas, such as UX design, digital marketing, or social media strategy.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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