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George: Pro Shop Manager – Global Golf Retail

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Job Description

RESPONSIBILITIES/KEY PERFORMANCE AREAS (KPA): Achieve Budget Sales and Margin Superior Customer Service Cash Management Data Integrity In store Merchandising standards Marketing Staff development and management General Administration Risk Management Continuous Improvement Develop & Maintain knowledge & skills on Custom Fitting Services. REQUIREMENTS: Business acumen Management skills Leadership skills Self-Motivation Customer Engagement skills Golf Operations Experience Communication Computer literacy In depth product knowledge of Golf equipment Budgeting: Set monthly and weekly budgets for Golf Shop Team Members. Manage sales staff daily against % of budget in the following areas: Overall sales Margins Markdown sales Used sales Demo unit sales number of customer engagements Management of basket size through up-selling, on selling and other sales techniques. Control discounts to maximize margin. Develop Team Member’s ability to maximize sales opportunities through basket size and margin management. To conduct weekly analysis and interpretation of the Stock and sales report; Clearance report etc.to manage the store’s performance. Customer Service: Ensure the company’s purpose is fully understood and lived by all team members in daily activities. Deliver superior customer service experience to all customers. Maintains and enforces the company service non-negotiable. Will be present on the sales floor interacting with Customers and Sales Staff for no less than 6 hours per working day. Dealing with customer complaints decisively and with empathy in a way both protects company interests while leaving the customer feeling satisfied. All customer complaints must be resolved within 24 hours and feedback to be given to the Operations Manager. ADDITIONAL COMPETENCY REQUIREMENTS: Logical Analytical Numerate Effective Seller Multi-tasking Communicate effectively, including presentation skills Work effectively as a team member and leader Time management – both personal as well as golf shop team Interest in sports Ability to work under pressure

View Job  Eden: Assistant Store Manager

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Retail / wholesale Jobs in Eden

In the retail and wholesale sector in Eden, South Africa, the general job market trends indicate a growing demand for skilled professionals to support the sales and operations functions. Typically, retailers and wholesalers seek individuals with excellent customer service skills, product knowledge, and organisational abilities.

Generally, salaries in this field vary widely depending on factors such as experience, company size, and industry sector. For example, an entry-level position in retail or wholesale may start around R20 000 to R40 000 per annum, while more senior roles can command salaries ranging from R60 000 to R120 000 per annum. However, it’s essential to note that these are broad ranges, and actual salaries can vary significantly depending on individual circumstances.

Common skills required for retail and wholesale roles include excellent communication and interpersonal skills, the ability to work effectively in a team environment, basic mathematical skills, and attention to detail. Additionally, knowledge of inventory management systems, point-of-sale software, and customer relationship management tools is often preferred or required. Proficiency in Afrikaans, English, and/or isiXhosa can also be an asset for roles serving diverse communities.

The retail and wholesale sector encompasses various industries, including financial services, technology industry, manufacturing sector, and more. These sectors often employ individuals to manage day-to-day operations, process transactions, and provide exceptional customer service. As a result, career development opportunities abound in this field, with many positions offering potential for advancement or transition into related roles.

View Job  George: Bookkeeper posted by R.A.W. GROUP

For those seeking to build their careers in retail or wholesale, common progression paths include working as a sales assistant, team leader, or store manager. With experience, individuals can move into more senior roles, such as operations manager or logistics coordinator. Opportunities for specialisation may also arise in areas like supply chain management, product development, or customer service management.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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