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Germiston: Client Liaison Officer posted by Route Management

Germiston: Client Liaison Officer posted by Route Management

Company
Route Management

Location
Gauteng

Job Type
Other IT/Computer

Job Description

This position offers the opportunity to build meaningful professional relationships while representing the company’s values and services to a diverse client base. Working in a team environment to ensure excellent communication between relevant stakeholders.

Job description

  • Coordinate with internal teams to ensure smooth project execution and client satisfaction.
  • Gather and communicate client feedback to relevant stakeholders.
  • Assist the sales team in onboarding new clients and facilitating a seamless transition.
  • Monitor client accounts, track key performance indicators, and ensure customer retention and growth.
  • Resolve any issues or conflicts that may arise during client engagements.
  • Communicate well between sales team, analysts and clients
  • Provide required information and documents to clients.
  • Provide support and assistance to other management teams.
  • Very strong attention to detail
  • Assist in Maintaining Management Documentation
  • Provide basic and accurate information in-person and via phone/email.
  • Ensure all documentation and communication are done according to companys quality management system policies and procedures

Requirements

  • Very strong administrative skills
  • Exceptional communication and interpersonal skills, with the ability to establish trust and rapport.
  • Strong organizational and multitasking abilities, with a keen eye for detail.
  • Effective problem-solving skills and the ability to think critically under pressure.
  • Ability to be resourceful and proactive when issues arise
  • Excellent organizational skill
  • The ability to prioritize tasks
  • Customer service attitude
  • Must be able to work well in a team environment
  • Formatting documentation
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