Job Description
About the Role
We are seeking an experienced Reservations Manager to join our boutique group of lodges and hotels in the Kruger area. The ideal candidate will be based in Polokwane or willing to live onsite, and will oversee the reservations department, ensuring seamless communication with various teams. This is a new vacancy for a seasoned professional with extensive experience in reservations management.
Key Responsibilities
- Manage booking systems, distribution channels, forecasting, reporting, and ensure smooth communication between reservations, front office, sales, and operations teams.
- Oversee all reservations (direct, OTA, corporate, group, packages) and implement yield and pricing strategies in collaboration with management.
- Ensure accurate and timely processing of bookings, manage room inventory, rate loading, and availability.
- Monitor daily pickup, occupancy, ADR, and RevPAR, and control allotments and contracted rates for OTA platforms and channel manager systems.
- Personalise bookings (special occasions, spa packages, dietary needs), manage VIP reservations and special requests, and resolve booking-related guest complaints promptly and effectively.
Requirements
- Diploma or Degree in Hospitality Management, Tourism, Business Administration, or related field (preferred)
- Minimum 35 years experience in reservations in a 4-star or 5-star group
- At least 2 years in a supervisory or managerial role
- Experience within lodge, boutique hotel advantageous
- DMC experience; in-depth event planning, activities, and logistics coordination experience, specifically for groups and business clients
- Proficient in PMS (e.g., Apex, Opera, Protel, NightsBridge, etc.)
- Strong knowledge of OTA platforms and channel managers
- Advanced Microsoft Excel skills
- Revenue management knowledge
- Understanding of South African hospitality market
Qualifications
No specific qualifications mentioned.
Salary & Benefits
Negotiable and based on experience. Onsite accommodation can be provided if candidate not in Polokwane.
Starting Date
May 2026
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Mpumalanga
In Mpumalanga, South Africa, the IT and computer industry is a growing sector, with many companies operating in various sectors such as technology, manufacturing, and financial services. Typically, job opportunities are available in this field, with a general demand for skilled professionals to support business operations and innovation. However, it’s essential to note that job market trends can vary depending on factors like location, industry sector, and company size.
Generally, salaries for IT and computer roles in Mpumalanga can range from R500 000 to R2 million per annum, depending on the specific role, level of experience, and industry sector. Typically, entry-level positions may command lower salaries, while senior roles or those in industries with high demand, such as technology or financial services, may offer more substantial compensation packages. However, actual salaries can vary significantly, and these figures are only a rough guide.
Common skills required for IT and computer roles in Mpumalanga include programming languages (such as Java, Python, or C++), data analysis and interpretation, software development methodologies, and cloud computing expertise. Other essential skills may include project management, communication, and problem-solving abilities. Typically, companies look for professionals with a strong foundation in these areas to support their digital transformation initiatives.
Industry sectors that commonly employ IT and computer roles in Mpumalanga include the technology industry, financial services sector, manufacturing sector, and healthcare. The technology industry is often at the forefront of innovation, while financial services and healthcare require skilled professionals to manage data and systems securely. Manufacturing companies also rely on IT and computer systems to optimize production processes and improve efficiency.
For those interested in pursuing a career in IT or computer science, there are many opportunities for development and growth. Typically, entry-level roles provide a solid foundation for progression, while more senior positions offer leadership and management responsibilities. Many companies also invest in training and development programs to upskill their employees, providing opportunities for professional growth and advancement. With the right skills and experience, IT professionals can look forward to a rewarding and challenging career in Mpumalanga’s growing technology sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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