Humansdorp: L1 Technical Support Engineer

About the Role

We are seeking an experienced Technical Support Engineer to join our team in Humansdorp, responsible for providing top-notch End-User Computing (EUC) support to our users. The ideal candidate will have a strong technical background and excellent problem-solving skills to troubleshoot hardware and software issues efficiently.

Key Responsibilities

• Day-to-day EUC support
• Troubleshooting hardware and software issues for users
• Assisting users with IT-related queries
• Installing & configuring new hardware (PCs, laptops, printers, monitors, peripherals)
• Diagnosing & repairing faults (Hardware failures, component replacements)
• Installing & supporting software (Windows, Office, business applications)
• Troubleshooting incidents (Resolve tickets within SLA)
• Basic network support (LAN, Wi-Fi, IP issues, connectivity)
• Maintaining documentation (Update tickets, asset registers, notes)
• Performing preventative maintenance (Updates, system checks, optimisation)
• Escalating & coordinating issues (Work with senior teams and vendors)

Requirements

• A/ N or related IT technical certification
• 3-5 years’ experience in a similar role

Qualifications

• Formal education/certifications are not explicitly mentioned in the original job description. Therefore, this section is skipped.

Salary & Benefits

• The salary range was not provided in the original job description. Therefore, this section is skipped.

Note: As per the instructions, I did not include a “How to Apply” section as it is added automatically.