Johannesburg: NOC Engineers- Tier 1 (CCNA ITIL) x2

March 28, 2026 Jobs in Central Johannesburg

Job Description

About the Role

We are seeking two experienced NOC Engineers to join our Tier 1 team in Johannesburg, South Africa. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our customers. If you have a strong background in telecommunications networks and excellent communication skills, we encourage you to apply.

Key Responsibilities

Customer Communication: Deal with Customers, either telephonically or via email, in a courteous, efficient and prompt manner.
Positive feedback from customers within 3 days of interaction.
Phones answered within 3 rings.
All emails to be written in appropriate business language.
Ensure “active” listening at all times when dealing with Customers.
Accurate, clear understanding of the issue.
Capture detailed, accurate information of the incident, either telephonically or via email.
Ticket raised within 15 minutes of receiving the call or email.
Adhere to Standard Operating Procedures for Incident Handling.
Ensure compliance with ISO standards.
Follow up on all assigned tickets and ensure Customers are updated hourly.
Timely and accurate feedback.
Escalate outstanding incidents to suppliers or senior engineers for resolution.
Incidents to be resolved with the relevant SLA.
Adhere to daily standards regarding the closing of tickets: minimum of 10 tickets closed daily.
Troubleshooting: Diagnose the problem, identify the root cause and resolve the issue as quickly as possible.
Adhere to Standard Operating Procedure for Troubleshooting.
Teamwork: Work with colleagues to achieve overall team goals.
Demonstrate willingness to assist others.
Highlight problems and work with team to find solutions.
Take personal ownership of problems with full accountability.
Go the extra mile for the Customer.

Requirements

Knowledge of networks in the telecommunications industry (Cisco WANs / LAN)
Knowledge of customer service principles
Knowledge of effective customer engagement
Strong written and verbal communication skills in English
Understanding of network design
Analytical thinker
Customer Centricity
Behavioral Customer Responsiveness
Results driven
Problem solving
Attention to detail
Stress tolerance
Resilience
Proactivity

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Qualifications

CCNA ITIL certification

Salary & Benefits

Salary: Competitive salary based on experience.
Benefits: Comprehensive benefits package, including medical aid and pension fund.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

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For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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