Irene: Sales Coordinator

An exciting opportunity opened for a Sales Coordinator to join our team! The ideal candidate will be responsible to ensure that customer orders are executed to specifications, closing sales deals and maintaining good customer relationships. QUALIFICATIONS: Grade 12 EXPERIENCE: Previous experience as a sales coordinator, telesales representative or sales/customer service-related role. KNOWLEDGE REQUIRED: Good knowledge of relevant computer programs and telephone systems. SKILLS REQUIRED: Ability to learn about products and services and describe/explain them to individuals. Excellent communication and interpersonal skills. To be comfortable presenting and sharing about Company products over the phone as well as dealing with customer complaints and doubts JOB ACTIVITIES: Customer Liaison Accurately update customer information and or contact details required specifications Customer Orders (Take and capture orders in an accurate manner) Document, resolve and escalate customer queries (including but limited to deliveries, pricing, etc.) Update call lists Up sale on every sales call made to customers Pricing Receive pricing / deals from Key Account and Accounts Manager and ensure the following: – Approved changes are affected – Approved deals are affected – Pricing register updated to specifications – Ensure the correct pricing is loaded on the system when placing orders for all customer channels Order Processing Placing orders on the system once received from customers via phone. Pull orders from different B2B system example: Spar, PnP, Checkers and Internal Butcheries. Capture orders receive on email and from Key Account Managers. Tracking Orders Inform customers about Late deliveries. Inform customers on short / out of stock on deliveries. Inform customers if delivery dates need to be changed due no stock. Documentation Keep records of calls and sales and note useful information. Safekeeping of all hard copy and soft cop documentation. Reporting Close all open calls and make sure the customers did receive the stock.