Main Responsibilities Include: Provide professional and high-quality support to both internal and external customers in accordance with established SLAs Advise and educate customers on the company procedures for the different billing models Handling monthly account and e-wallet queries via telephone, chatbot and company ticketing system Create, assign, escalate, follow up and resolve tickets Build positive relationships with customers and collaborate with team members to ensure top-tier service Perform administrative duties such as follow-up of failed communications, update of customer profiles and reporting Sending bulk emails and SMSs communication to customers Requirements and Competencies: Grade 12 and at least 2 years experience in a call centre/customer support environment Strong administration, organising, problem-solving and time management skills Computer literate MS Outlook/Excel/Word and Internet Formal business writing and professional communication skills in both Afrikaans and English Ability to remain calm, objective and self-controlled under pressure Ability to think and act proactively to minimise escalations and further queries Problem resolution driven, positive attitude & have a passion for service delivery Own reliable transport and preferably reside in the Northern Suburbs.

Key Responsibilities: Serve as the primary point of [contact details removed] via phone, email, and in-person. Handle and resolve customer enquiries, complaints, and feedback professionally and promptly. Process and track orders, ensuring accurate updates and timely follow-ups. Maintain accurate records of all customer interactions in the system. Act as a liaison between head office, store teams, and customers to ensure smooth communication and resolution of issues. Support product launches by informing customers and addressing related queries. Collaborate with internal teams to improve customer service processes and enhance the customer experience. Monitor customer satisfaction and provide insights to management for continuous improvement. Participate in team meetings and contribute ideas to improve service delivery. Take on additional tasks as required—every day can be different. Requirements: Minimum 2 years’ experience in customer service or client-facing roles. Strong communication and interpersonal skills. Ability to remain calm under pressure and manage multiple tasks simultaneously. Confident using MS Office; experience with CRM systems is advantageous. Strong sense of responsibility and accountability. Positive, solution-oriented attitude. Driver’s license and own transport advantageous. Passion for helping people and delivering exceptional customer service. Interested? Send your CV to

To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks, with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to the Service Consultant within a reasonable timeframe and to actively identify leads for respective Key Account Managers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This position is based in the Northern Suburbs of Cape Town and is an office-based position, Monday to Friday. MINIMUM QUALIFICATIONS, EXPERIENCE, KNOWLEDGE: B Degree in Sales/ Business Administration/Customer Relationship /Marketing Management At least 3-6 years of solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain Excellent command of the English language Must have excellent communication and interpersonal skills Must pay attention to detail Must be focused on achieving results Must be a team player Must have business acumen and be able to communicate at all levels Must be highly computer literate Demonstrate excellent organisational skills Must have valid drivers licence with own transport KEY RESPONSIBILITIES: Ensures that the service offering provided satisfies customers needs and identifies leads across their allocated Account Manager's Portfolios. Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe. Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction. Ensure that clients portfolio data integrity is accurately maintained. Assists with preparing and presenting business proposals to both existing and new potential customers. Maintains close relationships with the Account Managers in order to capitalise on opportunities identified. Maintain in-depth knowledge of the organisations product and service offerings, including digital, SAAS, and physical solutions. Ensures effective management of documentation and records as defined within the customers document retention strategy by informing customers of past due dates. Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients. You will work in the Sales and Service Department and report to the Regional Sales Manager who is dynamic and professional – great work space. If this sounds like you, forward your CV by applying directly to this ad and please not only suitable candidates will be contacted via email and telephonically to discuss your CV and skillset. Thank You.