Job Description
The successful candidate will play a key role in supporting daily operations, managing customer orders, coordinating shipments, handling invoicing, and liaising with freight forwarding partners to ensure products move efficiently through the supply chain
Requirements:
- Grade 12 (Matric).
- Relevant Administration, Logistics, Supply Chain, or Business qualification will be advantageous.
- 1–3 years’ administrative experience.
- Previous experience with invoicing and order management is essential.
- Exposure to freight forwarding, imports, logistics, or distribution environments will be highly advantageous.
- Strong computer literacy, including Microsoft Excel and Outlook.
- Experience working on ERP or inventory management systems will be beneficial.
- Excellent verbal and written communication skills.
- Well-spoken and professional when interacting with customers and suppliers.
Responsibilities:
- Process customer orders accurately and efficiently.
- Capture and manage sales orders on internal systems.
- Generate and process invoices, credit notes, and related documentation.
- Monitor and track customer orders from placement through to delivery.
- Liaise with freight forwarding companies and logistics providers regarding incoming and outgoing shipments.
- Assist with import and shipping documentation administration.
- Maintain accurate records of orders, deliveries, and inventory movements.
- Communicate professionally with customers, suppliers, and internal departments.
- Follow up on outstanding orders, deliveries, and customer queries.
- Assist with general office administration and operational support.
- Ensure all documentation is filed and maintained accurately.
- Support the sales, warehouse, and operations teams as required.
Please note only candidates that meet the minimum requirements will be considered.
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How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Client Services/Sales Support Jobs in Western Cape
In the Western Cape, the Client Services/Sales Support field is generally characterized by a competitive job market with an emphasis on providing excellent customer service and support to clients. The industry tends to be fast-paced and dynamic, with many opportunities for career growth and development.
Typically, Client Services/Sales Support roles in this region fall within a broad salary range of R250 000 to R500 000 per annum, although this can vary widely depending on factors such as the level of experience, company size, and industry sector. For example, entry-level positions may start at the lower end of this range, while more senior roles may command higher salaries. It is essential to note that these figures are only a general guideline, and actual salaries may differ based on individual circumstances.
Common skills required for Client Services/Sales Support roles in South Africa include excellent communication and interpersonal skills, attention to detail, organisational abilities, and the ability to work well under pressure. Additionally, proficiency in Microsoft Office software, CRM systems, and other industry-standard tools is often expected. Many candidates also possess strong problem-solving and analytical skills, as they need to be able to identify and resolve client issues effectively.
These roles can be found in various industries, including the financial services sector, technology industry, manufacturing sector, and others. In these sectors, Client Services/Sales Support professionals play a critical role in supporting customer-facing teams and ensuring seamless service delivery.
Career development opportunities are plentiful for those in this field, with many options available for advancement or specialisation. Typically, career progression involves taking on increasingly complex projects, gaining leadership experience through departmental roles, or pursuing advanced qualifications such as an MBA or a Postgraduate Diploma in Business Administration. With dedication and hard work, it is possible to establish a successful and fulfilling career in Client Services/Sales Support in the Western Cape region.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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