Job Objectives Operating as the lead point of contact for any and all matters specific to your accounts Building and maintaining strong, long-lasting customer relationships Overseeing customer account management, including negotiating contracts and agreements to maximize profit Serve as the lead point of contact for all customer account management matters Build and maintain strong, long-lasting client relationships Negotiate contracts and close agreements to maximize profits Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors Ensure the timely and successful delivery of our solutions according to customer needs and objectives Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Minimum Requirements Grade 12 2years experience of operating as the lead point of contact Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel) Job Skills Strong verbal and written communication skills CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel) Excellent listening, negotiation and presentation abilities Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

The Account Manager will be responsible for expanding Impression’s footprint within existing customer accounts by identifying growth opportunities, upselling new features and services, and driving increased billing. This role is central to building long-term customer relationships, ensuring satisfaction, and unlocking revenue potential from our existing customer base. What you’ll do : Customer Growth & Upsell Strategy Identify and pursue upsell and cross-sell opportunities within existing accounts. Promote new product features, modules, and services to increase account value. Collaborate with product and marketing teams to align offerings with customer needs. Account Management & Retention Serve as the primary point of contact for assigned accounts. Build strong, trust-based relationships with key stakeholders. Ensure high levels of customer satisfaction and retention through proactive engagement. Sales Execution & Pipeline Management Maintain a structured sales cadence with each account, including regular check-ins, QBRs, and roadmap discussions. Track opportunities, forecasts, and billing growth using CRM tools. Collaborate with technical and delivery teams to scope and close opportunities. Commercial & Contractual Oversight Negotiate renewals, upsell contracts, and pricing adjustments in line with business objectives. Ensure compliance with commercial terms and service-level agreements. Reporting & Insights Provide regular reporting on account health, growth metrics, and revenue performance. Share customer feedback and insights with internal teams to inform product and service improvements. Your Expertise: 5 years in account management, customer success, or B2B sales. Proven track record of growing revenue within existing accounts. Experience in SaaS, digital platforms, or enterprise software environments. Strong commercial acumen and negotiation skills. Qualifications: Bachelor’s degree in Business, Marketing, or related field. CRM proficiency (e.g., Salesforce, HubSpot). Certifications in account management or customer success (advantageous). Personal Attributes Customer-centric with a growth mindset. Strong communicator and relationship builder. Analytical and data-driven. Resilient, proactive, and results-oriented.