Johannesburg: Customer Service Operations Specialist (Aviation) posted by Isilumko Staffing

International Operations Specialist
Location: Johannesburg
Employment Type: Full-Time | Shift-Based | 24/7 Operations

Be the Calm in the Crisis. Deliver Global Assistance That Matters.

Looking for a dynamic International Operations Specialist to join the Johannesburg Assistance Centre. If you thrive in high-pressure environments, have a passion for helping others, and want to be part of a global mission, this is your opportunity to make a real impact.

What Youll Do:

Coordinate and manage medical, security, and logistical cases from start to resolution
Deliver empathetic, high-quality service to clients and subscribers across industries
Collaborate with medical and security professionals to execute complex assistance cases
Communicate clearly and professionally with stakeholders worldwide
Maintain accurate documentation and ensure seamless handovers between shifts
Escalate cases appropriately and ensure timely delivery of services
Support billing processes and cost containment efforts
Promote company values and contribute to continuous improvement

What You Bring:

12 years experience in logistics, customer service, travel, or healthcare sectors
Strong multitasking and prioritisation skills in fast-paced environments
Excellent communication and problem-solving abilities
Cultural sensitivity and ability to work in a multilingual, multicultural setting
Proficiency in Microsoft Outlook, Word, and general IT systems
High school diploma required; tertiary education preferred
Fluent in English; additional languages (e.g., French, Portuguese) are a plus

Work Schedule:

Flexible shift work in a 24/7 call centre environment
Occasional overtime based on operational needs

Gross Monthly Salary: this is inclusive of 15% Shift Allowance and 20% Sunday allowance