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Johannesburg: Customer Service Operations Specialist (Aviation) posted by Isilumko Staffing

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Job Description

About the Role

Isilumko Staffing is seeking a dynamic Customer Service Operations Specialist to join our team in Johannesburg. As an International Operations Specialist, you will be responsible for coordinating and managing medical, security, and logistical cases from start to resolution, delivering empathetic and high-quality service to clients and subscribers across industries.

Key Responsibilities

  • Coordinate and manage medical, security, and logistical cases from start to resolution
  • Deliver empathetic, high-quality service to clients and subscribers across industries
  • Collaborate with medical and security professionals to execute complex assistance cases
  • Communicate clearly and professionally with stakeholders worldwide
  • Maintain accurate documentation and ensure seamless handovers between shifts
  • Escalate cases appropriately and ensure timely delivery of services
  • Support billing processes and cost containment efforts

Requirements

  • 12 years experience in logistics, customer service, travel, or healthcare sectors
  • Strong multitasking and prioritisation skills in fast-paced environments
  • Excellent communication and problem-solving abilities
  • Cultural sensitivity and ability to work in a multilingual, multicultural setting
  • Proficiency in Microsoft Outlook, Word, and general IT systems

Qualifications

  • High school diploma required; tertiary education preferred

Salary & Benefits

Gross Monthly Salary: R [amount] inclusive of 15% Shift Allowance and 20% Sunday allowance

How to Apply

About Other IT/Computer Jobs in Gauteng

The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.

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In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.

To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.

Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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