Job Description
About the Role
Our client in the Manufacturing sector is currently looking to employ an ERP Systems Software Assistant to join their team based in Isando, Johannesburg. Drive Stability, Innovation and Excellence as an Application Support Specialist.
Key Responsibilities
- Provide ongoing support and maintenance for enterprise systems, including ERP platforms
- Deliver first and second level application support to internal users and external customers
- Answer user queries, identify issues, and provide effective short- and long-term solutions
- Investigate, analyse, and resolve system incidents and root causes
- Log, track, and manage support calls in real time
- Assign appropriate priorities (low, medium, urgent, high, critical)
- Identify recurring issues and report trends during weekly reviews
- Proactively alert management to critical or systemic risks
- Participate in system enhancements and new solution development
- Provide system consultancy for divisional and cross-divisional projects
- Support pre- and post-implementation phases with process owners
- Review and recommend continuous improvements to systems and support processes
- Maintain and expand the Help Desk knowledge base
- Create and update quality problem-resolution articles
- Document technical processes and system functionality
- Ensure documentation remains accurate and current
- Maintain system data quality and integrity
- Monitor critical systems and services
- Perform system maintenance tasks according to agreed schedules
- Manage relationships with approved software and support suppliers
- Liaise with technical and non-technical stakeholders
- Communicate clearly, professionally, and effectively at all levels
Requirements
- Diploma or Certificate in Information Technology, System Support, or similar
- Minimum 5 years experience supporting production systems in a customer-facing environment
- Experience with ERP and business application support – Sap Hana
- Exposure to database systems, reporting, and query tools
- Excellent written and verbal communication skills
- Strong analytical and problem-solving abilities
- Effective time management and task prioritisation skills
- Strong relationship-building capability
- Desire to learn, grow, and develop within the organisation
- Proven team player with a collaborative mindset
Qualifications
(No qualifications mentioned in the original job description)
Salary & Benefits
R 25 000 – R 35 000 Basic + Benefits
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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