Job Description
About the Role
Our client, Telebest, is seeking a highly skilled Sales Support Team Manager to join their team based in Cape Town. The successful candidate will be responsible for ensuring the sales support team meets business requirements and delivers high-quality service to customers.
Key Responsibilities
- Ensure that the team and the agents’ key performance targets are met in line with business requirements.
- Ensure team and agents’ quality standards are met and that a high standard of quality is achieved and maintained.
- Set and maintain production standards and targets in line with departmental requirements.
- Identify training needs and ensure adequate training and coaching takes place.
- Foster an environment that encourages and rewards innovation and challenges current methodologies, to potentially improve operational efficiencies across the business.
- Manage staff attrition levels and promote staff engagement by ensuring adequate measures are in place to improve the culture in the department.
- Conduct regular performance reviews in line with department and Company policies and procedures.
- Assist in the recruitment process by conducting interviews with candidates.
- Attend to all escalated matters from agents or customers to ensure customer satisfaction is maintained.
- Improve customer experience and service delivery statistics.
- Initiate and participate in motivational team and departmental activities.
Requirements
- Fluent in English.
- Matric
- 4+ years administration in a call centre environment and call centre experience (essential).
- Knowledge of sales back-end processes (essential).
- Knowledge of the ISP industry and products would be advantageous.
- Customer service experience.
Qualifications
(No qualifications mentioned in original job description, therefore skipped)
Salary & Benefits
Salary details not specified in original job description, therefore skipped
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Telecommunication Jobs in Western Cape
The telecommunication industry is a thriving sector in the Western Cape, South Africa, with a strong demand for skilled professionals to drive innovation and growth. Typically, job seekers in this field can expect to find employment opportunities across various sectors, including technology, financial services, and manufacturing. Generally, the industry is characterized by rapid technological advancements, which creates a need for professionals who can adapt and excel in fast-paced environments.
In terms of salary expectations, it’s common for telecommunication professionals in the Western Cape to earn broadly ranging salaries, with experienced candidates often commanding higher remuneration packages. Typically, starting salaries for entry-level positions range from R500 000 to R800 000 per annum, while senior roles can command salaries upwards of R1 million to R2 million per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these figures are general estimates and may vary significantly depending on individual circumstances.
Common skills required for telecommunication roles in the Western Cape include proficiency in programming languages such as Java, Python, or C++, as well as strong knowledge of networking protocols and software development methodologies. Additionally, many employers require candidates to possess excellent problem-solving skills, attention to detail, and effective communication abilities. Other valuable skills include experience with cloud-based technologies, data analytics tools, and Agile project management frameworks. In some cases, a degree in computer science or a related field may be preferred.
The telecommunication industry is diverse and encompasses various sectors, including the technology industry, financial services sector, and manufacturing sector. Financial institutions often require professionals to manage network security, while tech companies need skilled engineers to develop innovative solutions. In contrast, manufacturers rely on telecommunications experts to optimize their supply chains and logistics.
For those interested in pursuing a career in telecommunication, there are numerous opportunities for professional development. Many employers invest heavily in training and upskilling programs, which can help employees stay current with the latest technologies and industry trends. Additionally, certifications such as CompTIA Network+ or Cisco CCNA can demonstrate expertise and enhance job prospects. With experience, professionals can move into senior roles, taking on leadership positions or specializing in specific areas, such as network architecture or cybersecurity.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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