Johannesburg: Experience Centre Ambassador (Contact Centre – Portuguese Speaking) posted by Isilumko Staffing

February 11, 2026 Jobs in Central Johannesburg

Job Description

Job Purpose

This role is for passionate, enthusiastic and friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and a keen desire to make a difference while contributing to the future of a start-up brand.

Core Job

Book all aspects of the guest journey including but not limited to Journeys (cruise itineraries), Destinations (shore) experiences, pre/post travel and hotels.
Provide best in class luxury service to our Travel Advisors and to international guests, hosting them via phone, Video calls, e-mail, chat
Support the Global Sales Organization by building strong relationships with our Travel Advisor and Guest community.
Be an expert and reference in the use of our technology systems, Salesforce and Versonix Seaware to deliver personalised guest experiences.
Provide feedback on the quality and efficiency of customer support processes and be able to suggest enhancements

Emotional Job requirements

A genuine knowledge and interest in global travel destinations. You may have never been to Machu Picchu, but you know it is in Peru!
Enthusiastic with the ability to follow tasks through to completion
Thrives in a start-up environment where change is the only constant

Skills-Set needed

Minimum of 1 years of experience in a contact center ideally within travel or luxury hospitality but not a must
Hospitality mindset understands the diligence and communication skills needed to deal with luxury, international travelers
Fluent in oral and written English and Portuguese, any other language is a plus
Confident speaking on the phone/video calls, representing the brand
excellent listening and problem-solving skills
Culturally sensitive to clients from different countries
Comfortable using IT systems daily (knowledge of Versonix Seaware and Sales Force an advantage)
Willing to work full time on shifting schedules, including weekends to support global markets and time-zones.
Time needed Office based, full-time role, with flexible working schedule in shifts, Monday-Sunday with 2 days off

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How to Apply

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About Development Jobs in Gauteng

The development job market in Gauteng, South Africa is thriving, with numerous opportunities available in various sectors. The province is home to a large portion of the country’s economic hubs, including Johannesburg, Pretoria, and Ekurhuleni, making it an attractive location for companies looking to expand their operations. As a result, there is a growing demand for skilled developers who can drive innovation and growth.

Salaries in Gauteng are competitive, with average salary ranges varying depending on the specific role and industry. For example, software engineers can expect to earn between R600,000 – R1,200,000 per annum, while data analysts can earn between R400,000 – R800,000 per year. These figures are based on national averages, but salaries can vary widely depending on factors such as company size, experience, and specific job requirements.

To succeed in a development role in Gauteng, you will need to possess certain key skills. These include proficiency in programming languages such as Java, Python, or JavaScript, as well as experience with agile development methodologies like Scrum or Kanban. Additionally, knowledge of cloud computing platforms such as AWS or Azure is highly desirable, as is experience with data analysis tools like Tableau or Power BI. Other essential skills include problem-solving abilities, strong communication skills, and the ability to work collaboratively in a team environment.

Several major companies and industries are actively hiring for development roles in Gauteng. For example, tech giants such as Microsoft and IBM have large operations in the province, while financial institutions like Standard Bank and Absa also employ numerous developers. Additionally, there are many startups and innovative companies based in Gauteng that are driving growth and innovation in various sectors.

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For those interested in a development career in Gauteng, there are numerous opportunities for career growth and advancement. Many companies invest heavily in employee training and development programs, providing opportunities for professionals to gain new skills and advance their careers. Additionally, the province is home to several top-ranked universities and research institutions, offering a range of academic programs in computer science and related fields. With hard work and dedication, it is possible to build a successful career as a developer in Gauteng, with many opportunities for advancement and professional growth available.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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