International Operations Specialist Location: Johannesburg Employment Type: Full-Time | Shift-Based | 24/7 Operations Be the Calm in the Crisis. Deliver Global Assistance That Matters. Looking for a dynamic International Operations Specialist to join the Johannesburg Assistance Centre. If you thrive in high-pressure environments, have a passion for helping others, and want to be part of a global mission, this is your opportunity to make a real impact. What You’ll Do: • Coordinate and manage medical, security, and logistical cases from start to resolution • Deliver empathetic, high-quality service to clients and subscribers across industries • Collaborate with medical and security professionals to execute complex assistance cases • Communicate clearly and professionally with stakeholders worldwide • Maintain accurate documentation and ensure seamless handovers between shifts • Escalate cases appropriately and ensure timely delivery of services • Support billing processes and cost containment efforts • Promote company values and contribute to continuous improvement What You Bring: • 1–2 years’ experience in logistics, customer service, travel, or healthcare sectors • Strong multitasking and prioritisation skills in fast-paced environments • Excellent communication and problem-solving abilities • Cultural sensitivity and ability to work in a multilingual, multicultural setting • Proficiency in Microsoft Outlook, Word, and general IT systems • High school diploma required; tertiary education preferred • Fluent in English; additional languages (e.g., French, Portuguese) are a plus Work Schedule: • Flexible shift work in a 24/7 call centre environment • Occasional overtime based on operational needs