Job Description
About the Role
The IT Field Technician role at Unspecified is a critical position responsible for managing business relationships with clients, performing service calls, and providing technical support to customers. As an IT Field Technician, you will be expected to work independently without supervision, manage SLA requirements, and maintain accurate job cards.
Key Responsibilities
- Manage the business relationship with the client to ensure mutual trust & open communication
- Takes service calls and performs incident specific activities as directed by the Call Planners
- Performs preventative maintenance activities on certain products as directed
- Perform hardware and software installations
- Takes routine service calls and performs basic maintenance and support
- Responsible for troubleshooting, installing, maintaining and hardware break-fix
- Provides technical support to customer in solving technical problems that occur during the installation
- Uses technical knowledge along with standard tools to diagnose, troubleshoot and resolve incidents
- Provide shift end report either verbally or written to leadership team, include any outstanding issues, escalations, or concerns
- Maintain SLA requirements (both internal and external)
- Ensure accurate completion of job cards
Requirements
- Grade 12 Computer Literate
- Microsoft Outlook/Word/Excel (Essential)
- MCSE 5 years Field Tech would be advantageous
- General knowledge of desktop hardware and software
Qualifications
- Formal education/certifications mentioned in the original description. If NONE mentioned, SKIP this entire section.
Salary & Benefits
- Salary information not explicitly stated in the original description. If mentioned, include actual numbers.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Gauteng
In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.
Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.
Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.
The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.
For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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