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Johannesburg: Relief Travel Specialist

Johannesburg: Relief Travel Specialist

Posted on 2025-06-25 00:00:00

Employer Unspecified
Category Sales
Location Gauteng  / Johannesburg

Job Summary

Location: Sandton, Johannesburg Key Responsibilities Oversee the desks of consultants who are on leave (sick, annual, or educational), managing full portfolios including re-quotes, ongoing proposals, and client communication. Assist with brochure quotes and hosted or agent educational bookings, collaborating with the Sales team to ensure smooth trip execution. Participate in the implementation and testing of systems and operational procedures. Proactively chase provisional bookings for relevant team members. Follow up on inactive or “dead” leads during quieter periods. Support consultants by loading bookings during high-volume peak periods. Creatively plan and design tailored travel itineraries. Communicate clearly and consistently with agents, sales teams, preferred suppliers, and colleagues. Participate in emergency duty rotations as outlined by the Retail Emergency BOP. Rotate between early and late shifts weekly, ensuring team coverage. Maintain a calm, professional, and solutions-oriented approach when servicing agents and guests. Demonstrate an independent, curious, and proactive attitude. Knowledge Required Deep passion for service excellence and guest satisfaction. Proficiency in Tourplan and Microsoft Office Suite is advantageous. Strong working knowledge of Southern and East Africa is preferred. Willingness and ability to continuously learn and support others. Skills Required Thorough understanding of terms and conditions, product knowledge, and destination portfolios (both internal and third-party). Familiarity with travel industry channels and global market trends. Strong computer literacy, including: Tourplan (preferred) MS Word, Excel, PowerPoint, Outlook WETU Ability to formulate commercial strategies and make informed business decisions. Knowledge of sales methodologies and processes. Effective problem-solving and collaborative skills. Personal Attributes Excellent interpersonal skills with a focus on guest delight. Strong sense of urgency, attention to detail, and commitment to deadlines. High levels of self-motivation and adaptability. Administrative focus with an eagerness to share knowledge and inspire peers. Motivated by purpose and outcomes rather than targets. Experience Required A minimum of 35 years experience in inbound tour consulting. Successful candidates should demonstrate: An enquiring, methodical, and detail-oriented approach. Creativity, perseverance, and patience. Ability to handle pressure and repetitive tasks with energy and professionalism. Decisiveness, adaptability, and a solution-driven mindset

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Johannesburg: Relief Travel Specialist

Johannesburg: Relief Travel Specialist

Posted on 2025-06-10 00:00:00

Employer Unspecified
Category Travel / tourism
Location Gauteng  / Johannesburg

Job Summary

A Leading Inbound Destination Management Company is recruiting Relief Travel Specialists. The candidates need to be senior and able to assist in all departments. This position is based in Sandton. Experience required: A minimum of 3 5 years of previous inbound tour consulting experience is required Good understanding of terms and conditions and excellent product knowledge Understanding of travel industry channels Understanding and knowledge of the different markets Relevant understanding of Business to create and formulate a strategy and make commercial decisions Sales process and methodologies Problem-solving skills Teamwork! Tourplan, MS Office and WETU A good knowledge of South Africa, Southern and East Africa A willingness and aptitude to always assist and learn Ability to work shifts on rotation Duties include: Overseeing relevant teammates”””””””””””””””” desks; while the consultant is on leave – required to step in and handle the consultants desk in full, managing requotes and any ongoing proposals Assisting with brochure quotes Assist and develop agent educational bookings / hosted educational bookings and work closely with Sales to ensure these trips are seamless Involved in the implementation of systems and procedures assist with testing of systems Stepping in to chase provisional bookings for all the relevant team During the quiet periods, follow up on any dead leads Assist in loading of bookings for consultants during peak booking period Creative planning and designing of itineraries Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues Emergency duty will be on a rotational basis Calm and professional manner of servicing agents and guests

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