Menu Close

Johannesburg: Reservations Team Lead | Luxury Property Group | Johannesburg | Ss posted by Kendrick Recruitment

Advertisement



Job Description

About the Role

We are seeking an experienced Reservations Team Lead to join our luxury property group in Johannesburg. As a key member of our leadership team, you will be responsible for managing a small high-performing reservations team, ensuring seamless multi-channel booking operations, and driving revenue growth across our portfolio.

Key Responsibilities

  • Lead and manage a small Central Reservations team
  • Oversee all reservations across telephone, email, WhatsApp, online platforms, CRS systems, referrals, and social media
  • Drive upselling, cross-selling, and revenue optimisation across the portfolio
  • Manage reservation statuses and ensure SOP compliance at all times
  • Oversee OTA management and ensure platform accuracy and performance
  • Train, mentor, and motivate team members for consistent high performance
  • Manage cancellations, amendments, and refund processes efficiently
  • Support forecasting, occupancy planning, deposits, and inventory control with Reservations Manager
  • Prepare daily expected arrival reports and coordinate with operations teams
  • Maintain accurate system records, correspondence, and filing
  • Ensure fast response times, inbox management, and high attention to detail
  • Foster strong internal and external stakeholder relationships
  • Provide operational support across departments when required

Requirements

Minimum 6 years’ experience in tourism, travel, or reservations environments. Proven experience in a senior reservations or team lead role. Strong leadership and people management skills. Excellent written and verbal communication skills in English. Proficient in Microsoft Office.

Qualifications

PMS experience (Opera Cloud, Nebula, eRes, Apex advantageous) is highly recommended but not mandatory.

Salary & Benefits

Competitive salary (negotiable DOE). 5% mandatory provident fund contribution. Medical aid included in package.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

View Job  South Africa: Trails Guide - Luxury Lodge - Madikwe Game Reserve | Lb posted by Kendrick Recruitment

About Catering / hospitality Jobs in Gauteng

In the Gauteng region, the catering and hospitality industry is a thriving sector that employs a diverse range of professionals. Typically, job seekers can expect to find a mix of entry-level and experienced roles in this field, with common positions including chefs, waiters, event coordinators, and hotel management staff. Generally, the demand for skilled workers in this industry remains strong, driven by the growing tourism and events sectors in South Africa.

In terms of salary expectations, it’s difficult to provide a precise figure due to variations caused by factors such as experience, company size, and industry sector. However, broad ranges can be provided. Typically, entry-level positions within catering and hospitality may fall within the range of R20 000 to R40 000 per annum, while experienced roles can command salaries ranging from R60 000 to R120 000 or more, depending on the specific requirements of the position.

Common skills required for careers in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work under pressure. Other essential skills include basic knowledge of food preparation and presentation, customer service skills, and experience with event management software. In addition, many employers place a high value on staff certification, such as a Food Safety Certificate or Hospitality Diploma.

The catering and hospitality industry is diverse and encompasses various sectors, including the financial services sector, technology industry, manufacturing sector, and more. Many companies within these industries require skilled workers to manage their catering and event needs. Commonly, roles are found in urban areas such as Johannesburg and Pretoria, where there is a high concentration of businesses and events.

For those seeking to advance in their careers within this field, opportunities for professional development exist throughout the industry. Typically, career progression can be achieved through experience, training, and certification. Many employers offer internal training programs or sponsorship for further education, which can provide a competitive edge in the job market. Overall, catering and hospitality professionals can expect to find rewarding and challenging roles within this dynamic sector, with opportunities for growth and development throughout their careers.

View Job  Sandton: Murex Specialist - Sandton - Up to R1.2 million Per Annum! posted by E-Merge


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Johannesburg, Gauteng


Job Seeker Tip

Always customize your CV and cover letter for each job application. Generic applications are often ignored.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Limpopo: Kitchen Manager posted by Bright Placements (PTY) Ltd

Jobs in Limpopo April 17, 2026
Bright Placements (PTY) Ltd Chef Cook Kitchen Manager

Minimum Requirements:Diploma or certificate in Culinary Arts or Hospitality ManagementProven experience as a Kitchen Manager, Head Chef, or similar role...

View Job  Limpopo: Parts Administrator posted by Signa Opportunity
View Job

Johannesburg North: Financial Manager posted by Network Finance

Jobs in Central Johannesburg April 17, 2026
Accounting Network Finance Other Finance

A growing organisation based in Johannesburg North is seeking a Financial Manager to take ownership of the finance function and…

View Job

Centurion: Junior Accountant posted by Hire Resolve

Jobs in Centurion April 17, 2026
Auditing Hire Resolve

A well-established telecommunications company is seeking a Junior Accountant to join their finance team. The successful candidate will be responsible…

View Job

Gauteng: Senior Credit Controller posted by Network Finance

Jobs in Gauteng April 17, 2026
Accounting Management Finance Network Finance

Company and Job Description:This opportunity sits within a large operational business where credit control is critical to cash flow and…

View Job

Limpopo: Kitchen Manager posted by Bright Placements (PTY) Ltd

Jobs in Limpopo April 17, 2026
Bright Placements (PTY) Ltd Chef Cook Kitchen Manager

Minimum Requirements:Diploma or certificate in Culinary Arts or Hospitality ManagementProven experience as a Kitchen Manager, Head Chef, or similar role...

View Job

Gauteng: Senior Credit Controller posted by Network Finance

Jobs in Gauteng April 17, 2026
Accounting Management Finance Network Finance

Company and Job Description:This opportunity sits within a large operational business where credit control is critical to cash flow and…

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Central Johannesburg, Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa

More Jobs in Your Area

Johannesburg: Reservations Team Lead | Luxury Property Group | Johannesburg | Ss posted by Kendrick Recruitment

Advertisement



Job Description

About the Role

We are seeking an experienced Reservations Team Lead to join our luxury property group in Johannesburg. As a key member of our team, you will be responsible for managing a small, high-performing reservations team and ensuring seamless multi-channel booking operations, strong revenue performance, and exceptional guest communication across all platforms.

Key Responsibilities

  • Lead and manage a small Central Reservations team
  • Oversee all reservations across telephone, email, WhatsApp, online platforms, CRS systems, referrals, and social media
  • Drive upselling, cross-selling, and revenue optimisation across the portfolio
  • Manage reservation statuses and ensure SOP compliance at all times
  • Oversee OTA management and ensure platform accuracy and performance
  • Train, mentor, and motivate team members for consistent high performance
  • Manage cancellations, amendments, and refund processes efficiently
  • Support forecasting, occupancy planning, deposits, and inventory control with Reservations Manager
  • Prepare daily expected arrival reports and coordinate with operations teams
  • Maintain accurate system records, correspondence, and filing
  • Ensure fast response times, inbox management, and high attention to detail
  • Foster strong internal and external stakeholder relationships
  • Provide operational support across departments when required

Requirements

Minimum 6 years’ experience in tourism, travel, or reservations environments. Proven experience in a senior reservations or team lead role. Strong leadership and people management skills. Excellent written and verbal communication skills in English. Proficient in Microsoft Office. PMS experience (Opera Cloud, Nebula, eRes, Apex advantageous). Highly organised with strong time management and problem-solving ability.

Qualifications

No formal qualifications mentioned.

Salary & Benefits

R20,000 – R25,000 (Negotiable DOE), 5% mandatory provident fund contribution, Medical aid included in package.

View Job  Sandton: Murex Specialist - Sandton - Up to R1.2 million Per Annum! posted by E-Merge

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Gauteng

In the Gauteng region, the catering and hospitality industry is a thriving sector that employs a diverse range of professionals. Typically, job seekers can expect to find a mix of entry-level and experienced roles in this field, with common positions including chefs, waiters, event coordinators, and hotel management staff. Generally, the demand for skilled workers in this industry remains strong, driven by the growing tourism and events sectors in South Africa.

In terms of salary expectations, it’s difficult to provide a precise figure due to variations caused by factors such as experience, company size, and industry sector. However, broad ranges can be provided. Typically, entry-level positions within catering and hospitality may fall within the range of R20 000 to R40 000 per annum, while experienced roles can command salaries ranging from R60 000 to R120 000 or more, depending on the specific requirements of the position.

Common skills required for careers in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work under pressure. Other essential skills include basic knowledge of food preparation and presentation, customer service skills, and experience with event management software. In addition, many employers place a high value on staff certification, such as a Food Safety Certificate or Hospitality Diploma.

The catering and hospitality industry is diverse and encompasses various sectors, including the financial services sector, technology industry, manufacturing sector, and more. Many companies within these industries require skilled workers to manage their catering and event needs. Commonly, roles are found in urban areas such as Johannesburg and Pretoria, where there is a high concentration of businesses and events.

View Job  Gauteng: REGIONAL SALES & SERVICE MANAGER - AUTOMOTIVE (GERMISTON) posted by MPRTC Recruitment

For those seeking to advance in their careers within this field, opportunities for professional development exist throughout the industry. Typically, career progression can be achieved through experience, training, and certification. Many employers offer internal training programs or sponsorship for further education, which can provide a competitive edge in the job market. Overall, catering and hospitality professionals can expect to find rewarding and challenging roles within this dynamic sector, with opportunities for growth and development throughout their careers.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Johannesburg, Gauteng


Job Seeker Tip

Practice common interview questions with a friend or family member to build confidence.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

View Job  Hermanus: Assistant Lodge Manager

Latest Job Opportunities

Limpopo: Kitchen Manager posted by Bright Placements (PTY) Ltd

Jobs in Limpopo April 17, 2026
Bright Placements (PTY) Ltd Chef Cook Kitchen Manager

Minimum Requirements:Diploma or certificate in Culinary Arts or Hospitality ManagementProven experience as a Kitchen Manager, Head Chef, or similar role...

View Job

Johannesburg North: Financial Manager posted by Network Finance

Jobs in Central Johannesburg April 17, 2026
Accounting Network Finance Other Finance

A growing organisation based in Johannesburg North is seeking a Financial Manager to take ownership of the finance function and…

View Job

Centurion: Junior Accountant posted by Hire Resolve

Jobs in Centurion April 17, 2026
Auditing Hire Resolve

A well-established telecommunications company is seeking a Junior Accountant to join their finance team. The successful candidate will be responsible…

View Job

Gauteng: Senior Credit Controller posted by Network Finance

Jobs in Gauteng April 17, 2026
Accounting Management Finance Network Finance

Company and Job Description:This opportunity sits within a large operational business where credit control is critical to cash flow and…

View Job

Limpopo: Kitchen Manager posted by Bright Placements (PTY) Ltd

Jobs in Limpopo April 17, 2026
Bright Placements (PTY) Ltd Chef Cook Kitchen Manager

Minimum Requirements:Diploma or certificate in Culinary Arts or Hospitality ManagementProven experience as a Kitchen Manager, Head Chef, or similar role...

View Job

Gauteng: Senior Credit Controller posted by Network Finance

Jobs in Gauteng April 17, 2026
Accounting Management Finance Network Finance

Company and Job Description:This opportunity sits within a large operational business where credit control is critical to cash flow and…

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Central Johannesburg, Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa

More Jobs in Your Area