Johannesburg: Senior Operations Manager- Johannesburg posted by Headhunters

March 1, 2026 Jobs in Central Johannesburg

Job Description

Our client, a leader in medical aid schemes and financial services, is seeking to employ an experienced Senior Operations Manager to join their dynamic team based in Melrose Arch, Johannesburg.

This role offers a unique opportunity to oversee, streamline, and enhance operational performance across the Scheme, ensuring adherence to contracts, policies, and service level agreements while driving sustainable, value-based outcomes.

Awesome career opportunity awaits!

Relevant Bachelors degree in Operations, Business Management, or Financial Management (essential)
Project Management qualification preferred
510 years experience in operational management, preferably within private healthcare or medical schemes
35 years senior management experience
Knowledge of medical schemes laws, regulations, and statutory compliance (Act 131 of 1998)
Sound understanding of scheme administration, managed care, and financial insurance services advantageous
Strong contract and project management skills
Proficiency in data analysis, performance metrics, and operational reporting
Excellent written and verbal communication skills
Strong stakeholder management and networking capabilities
Decision-making, problem-solving, and process optimization abilities
Adaptable, results-driven, and attention to detail

Responsibilities:

Strategic Management

Provide input into business strategy development
Drive continuous improvement and value realization
Develop and implement operational strategies to improve efficiency and effectiveness
Align operations with organizational goals in collaboration with senior leadership

Operations Management

Direct, plan, and coordinate Scheme operations
Monitor performance and implement corrective actions
Lead process optimization and continuous improvement initiatives
Manage Scheme contracts, including reviews, fee adjustments, SLA adherence, and RFP requirements
Oversee operational projects and ensure adherence to governance frameworks

Budget Management

Participate in compilation, management, and reporting of operational budgets
Ensure adherence to budgetary requirements

Risk Management, Governance and Compliance

Maintain compliance with Scheme policies, regulations, and governance frameworks
Identify, evaluate, and report on operational risks
Ensure audit findings are remediated timely
Monitor service provider performance against SLAs
Maintain strategic networks to improve operational and investment opportunities

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Stakeholder Management

Maintain strong relationships with internal and external stakeholders
Provide excellent customer service and ensure stakeholder satisfaction
Participate in initiatives to enhance Scheme reputation and corporate image

Contract and Project Management

Manage major operational contracts, including performance reviews, fee negotiations, and renewals
Ensure operational projects adhere to governance frameworks and maintain proper documentation
Implement initiatives to optimize processes and achieve cost efficiencies

Please note that if you do not receive feedback within two (2) weeks of applying, kindly consider your application unsuccessful.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Insurance Jobs in Gauteng

The Other Insurance (OI) industry is a significant sector in Gauteng, South Africa, offering a range of career opportunities for professionals with the right skills and experience. Typically, OI roles are in demand across various industries, including financial services, technology, and manufacturing, as companies seek to manage and mitigate risks associated with their operations.

Generally, OI specialists in Gauteng can expect salaries that vary widely depending on factors such as level of experience, company size, and industry sector. While broad salary ranges cannot be provided due to the variable nature of these factors, it is common for experienced OI professionals to earn between R600 000 and R1 200 000 per annum, while entry-level roles may start at around R300 000 to R500 000 per annum. However, salaries can fluctuate depending on individual circumstances.

Common skills required for OI roles in Gauteng include expertise in financial management, risk analysis, data interpretation, communication, and project management. Other essential skills often include proficiency in insurance software, analytical thinking, problem-solving, and the ability to work under pressure. Many OI professionals also hold relevant certifications or degrees in fields such as actuarial science, business administration, or economics.

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The financial services sector is a significant employer of OI professionals in Gauteng, with other industries such as technology and manufacturing also commonly hiring for these roles. Other sectors that may employ OI specialists include healthcare, construction, and logistics. In terms of career development, many OI professionals in Gauteng progress to senior roles within their current organisations or move into related fields such as risk management, auditing, or claims handling.

For those seeking a career in OI, it is essential to develop a broad range of skills and experience, often through formal education and training. Many OI professionals in Gauteng have pursued certifications such as the Fellow of the Institute of Actuaries (FIA) or the Chartered Insurance Practitioner (CIP). Building strong relationships with clients, colleagues, and stakeholders is also crucial for success in this field.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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