Johannesburg: Duty Manager – Lanseria, Johannesburg – R 23 719-79 with Provident fund and Medical insurance

About the Role

The Duty Manager role at our client’s organization in Johannesburg is a critical position that requires managing day-to-day cargo operations and maintaining on-time performance to ensure safe and efficient air cargo industry operations. With a focus on providing an optimal customer experience, maintaining strict security and safety standards, and managing efficient freight movement, this role exists to allocate resources to the movement of freight within the Air Cargo network.

Key Responsibilities

• Manage day-to-day cargo operations by allocating resources to the movement of freight within the Air Cargo network and maintain on-time performance.
• Maintain a helpful, positive, and friendly manner when dealing with customers, keeping clients informed of cargo whereabouts, and engaging with relevant departments to address concerns.
• Conduct daily security briefings, identify areas of non-compliance, report suspicious or undeclared cargo, and check that staff display permits and wear Personal Protective Equipment.
• Report all non-conformances on the IQSMS system daily before the end of the shift and investigate non-conformance incidents to implement preventative measures.
• Ensure inspections are carried out daily to determine the effectiveness of equipment and manage the completion of daily warehouse equipment checklists.
• Compile and submit monthly rosters according to regulated hours, schedule employees for regulated training, and track employee time, attendance, and discipline.
• Conduct daily briefings with staff, compile daily shift reports, monitor that cargo is processed correctly and meets acceptance criteria, and manage the handover process between shifts.
• Maintain the general cleanliness of the branch, including acceptance areas, back operations, and warehouse areas.

Requirements

Minimum of 2 years working experience in the Airline or Freight industry is a must.

Qualifications

Diploma in Supply Chain Management or equivalent NQF Level 5. Functional training in Customer Service Training, Report Writing, Discipline in the workplace, Supervisory/Management Training, and Winfreight Operations and Finance. Regulated training in Dangerous Goods Category 6, AVSEC level 3, Airside Induction training, Live Animals Regulations Training, Lithium Ion Batteries, Infectious Substances, Perishable Cargo, Human Factors Training, and Safety Management Systems training.

Salary & Benefits

R 23 719-79 per annum with Provident fund and Medical insurance.