Kempton Park: Customer Liaison Officer posted by Multotec Ltd

March 10, 2026 Jobs in East Rand

Multotec Ltd

Ekurhuleni

Admin / clerical / secretarial

Job Description

About the Role

As a Customer Liaison Officer at Multotec Ltd, you will be responsible for ensuring seamless communication with clients, managing orders, and providing excellent customer service. You will work closely with frontline sales personnel to secure orders and follow up on proposals. Your primary objective is to provide timely and accurate quotes, process orders efficiently, and maintain high levels of customer satisfaction.

Key Responsibilities

Process incoming enquiries correctly and accurately using the Enquiry Review Procedure
Prepare and send quotations to clients, accurately and timeously according to procedures
Quotes and orders are correctly recorded on JDE and On-Base
Quote conversions and open quotes are monitored and actioned as required
Document control of multi-product tenders and send quotations for International clients correctly and accurately using the Sales quote Procedure
Contact with key stakeholders is maintained regarding possible orders or status of proposals
Follow up with Clients and Frontline Sales personnel to obtain orders
All major quotations and tenders are followed up on and feedback provided to management
Process incoming orders correctly and accurately using the sales order procedure
Expedite orders on a daily basis with production units and communicate to customers
Handle all queries/complaints to customer satisfaction
Initiate, monitor and review SHEQSYS System logging and investigating incidents and compliments
Prepare accurate and timeous reports, including:
Quote status reports
High value quote reports
Open Job Status reports
Preparation, typing and distributing of minutes, correspondence and emails as required
Attend daily production meetings and distribute feedback
Monitor Emails and answer phones for the department and frontline Engineers when not in the office
Assist frontline Engineers with quotes and queries when not in the office
Handle queries on debtors book updates and expediting to satisfaction
Deal with commercial queries as required
Obtain LDN/LO approvals as per customer allocation

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Requirements

Grade 12
3 years working experience in a client-facing role within the manufacturing industry
Proficient in Microsoft Office Suite (MS Word, Excel, PowerPoint and Outlook)
JDE (sales and inventory modules) will be highly advantageous
Good verbal and written communication skills
Good interpersonal skills
Ability to work under pressure
Excellent attention to detail
Good problem-solving and conflict resolution skills
Ability to handle order inquiries, delivery updates, and customer complaints professionally

Qualifications

(No qualifications mentioned in the original job description)

Salary & Benefits

(Salary information not provided in the original job description)

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Admin / clerical / secretarial Jobs in Ekurhuleni

The administrative, clerical, and secretarial profession is a vital backbone to the functioning of various industries in Ekurhuleni, South Africa. Typically, these roles are found across different sectors, including finance, technology, manufacturing, and public sector organisations. The demand for skilled administrative professionals remains steady, driven by the need for efficient management and administration of day-to-day operations.

Generally, administrative assistants can expect to earn a salary range of R15 000 to R30 000 per annum, with variations depending on factors such as level of experience, company size, and industry sector. It’s essential to note that salaries can fluctuate widely, and actual figures may differ significantly from these broad estimates. Experience, qualifications, and industry-specific requirements often influence salary ranges.

Common skills required for administrative roles in Ekurhuleni include proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), experience with computer software applications such as HR management systems or accounting packages, excellent communication and interpersonal skills, strong organisational and time management abilities, attention to detail, and basic bookkeeping and accounting skills. Other valuable skills may include data entry, customer service, and analytical skills.

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Administrative professionals are in high demand across various industries, including financial services sector, technology industry, manufacturing sector, and public sector organisations. These roles offer opportunities for growth and development within the organisation, as well as transferable skills that can be applied to other sectors or industries.

Career progression paths for administrative assistants typically involve taking on more responsibilities, developing additional skills, and progressing to higher-level roles such as team leader or supervisor. Opportunities for professional development may include attending workshops, training sessions, or pursuing further education in related fields. With experience and the right skills, administrative professionals can transition into leadership positions or pursue careers in human resources, project management, or other related fields.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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