Job Description
About the Role
We are seeking a highly skilled and experienced Duty Manager to join our luxury boutique hotel in Melrose North. As the face of the hotel, you will be responsible for ensuring exceptional guest experiences and driving business growth through effective problem-solving and relationship-building.
Key Responsibilities
- Liaise with reservations team to ensure accurate bookings and timely receipt of details (transfers, payment)
- Prepare for advance booking special requests and personalise stays with unique offerings
- Effectively communicate with relevant team members in other hotel departments
- Ensure maximum guest satisfaction at every touchpoint of the guest journey
- Develop and maintain positive working relationships with others to reach common goals
- Accurately process guests’ invoicing, charges, payments
- Provide information on updated facilities available in the area and make suitable recommendations and bookings to enhance the guest experience
- Embody the hotel brand and culture, representing our sustainable ethos
- Assist in other areas of the hotel as needed
Requirements
- Qualification in hospitality management (advantageous)
- At least 3-5 years hotel experience
- Fluent oral & written English
- Second language is beneficial
- Previous experience on a hotel property management system (preference)
Qualifications
No formal education/certifications mentioned.
Salary & Benefits
Salary information not specified in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in North Johannesburg
The catering and hospitality industry is a thriving sector in North Johannesburg, offering various career opportunities to individuals with the right skills and passion. Typically, this field is driven by the growth of the tourism and events industries, which creates a demand for skilled professionals in roles such as event coordinators, chefs, and hospitality managers.
In general, salaries for catering and hospitality positions in North Johannesburg can vary widely depending on factors like experience, company size, industry sector, and level of responsibility. However, broadly speaking, entry-level positions may fall within the R200 000 – R350 000 per annum range, while senior roles or those in larger organizations may command higher salaries, typically ranging from R400 000 to R600 000 per annum. It’s essential to note that these are broad estimates and actual salaries can differ significantly.
Common skills required for catering and hospitality roles include excellent communication and interpersonal skills, attention to detail, ability to work under pressure, and a strong understanding of food safety and hygiene practices. Other valuable skills often include event management, marketing, and customer service skills. Additionally, many employers place a high value on certifications in areas such as culinary arts or hospitality management.
The catering and hospitality industry is diverse, with various sectors that commonly employ these roles. The financial services sector, technology industry, manufacturing sector, and tourism industry are just a few examples of the types of industries that often require skilled professionals in this field. Furthermore, many companies in these sectors have locations in North Johannesburg, providing opportunities for job seekers.
Career progression in catering and hospitality is typically based on gaining experience, developing new skills, and taking on additional responsibilities. Many graduates and entry-level professionals can expect to move into senior roles or pursue further education in areas such as culinary arts, event management, or hospitality administration.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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