Junior Manager KZN

Location: uThungulu District, Empangeni, Mkuze

Job Type: Permanent, Full-Time

Primary Industry: Travel, Leisure, Tourism and Hospitality

Secondary Industry: Travel, Leisure, Tourism and Hospitality

Job Description

The Junior Manager in this role supports the operational and managerial activities within hospitality sectors across the uThungulu District, specifically Mkuze. The position involves overseeing day-to-day functions, ensuring excellent guest service standards, and contributing to the growth and efficiency of the organisation. The role requires strong leadership capabilities, effective communication skills, and a proactive approach to problem-solving within a dynamic environment.

Job Duties

• Assist in managing daily operations of travel, leisure, tourism, and hospitality services within the designated locations.
• Coordinate with various departments to ensure seamless service delivery and operational efficiency.
• Monitor customer satisfaction levels and implement improvements where necessary.
• Support the implementation of marketing and promotional activities to boost regional tourism and leisure engagement.
• Contribute to budget monitoring and financial reporting under supervision, ensuring cost-effective management of resources.
• Manage and maintain relationships with suppliers, partners, and local stakeholders.
• Prepare and present operational reports to senior management as required.
• Ensure compliance with health and safety regulations and company policies at all times.
• Assist in recruiting, training, and supervising junior staff as needed.
• Identify opportunities for service improvements and participate in the development of operational strategies.

Required Qualifications

• Relevant National Senior Certificate or equivalent qualification.
• Diploma or degree in Hospitality Management, Tourism, Business Management, or a related field is preferred.

Education

• Completion of secondary education is essential.
• Further qualification in travel, tourism, hospitality, or business management is advantageous.

Experience

• Minimum of one to two years’ experience in a supervisory or junior management role within the travel, leisure, tourism, or hospitality sectors.
• Experience working within the uThungulu District or similar regional markets is beneficial.
• Proven track record of delivering excellent customer service and managing operational activities.

Knowledge and Skills

• Good understanding of the travel, leisure, tourism, and hospitality industries.
• Strong organisational and planning skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office suite and basic financial management.
• Ability to lead and motivate a team effectively.
• Problem-solving skills with a proactive and flexible approach.
• Knowledge of relevant health and safety standards and regulations.
• Customer-focused mindset with attention to detail.

Preferred Qualifications

• Higher National Diploma or Bachelor’s degree in Hospitality, Tourism, or Business Administration.
• Certification in customer service excellence or project management.
• Experience with local tourism boards or government tourism initiatives.
• Multilingual abilities, particularly in local languages, is an advantage.

Working Conditions

• Office-based work combined with frequent site visits throughout the uThungulu District including Empangeni and Mkuze.
• Standard full-time working hours with occasional requirements for extended hours or weekend work depending on operational demands.
• Work involves interaction with diverse groups including clients, suppliers, and community stakeholders.
• Regular use of computer equipment and telecommunication devices.
• Must be able to travel locally within the district as required.

EMAIL: .za