Nelspruit: Customer Service / Call Centre – Urgent posted by Ideal & Selected Candidates

About the Role

Ideal & Selected Candidates is seeking a highly motivated and customer-focused individual to join our team as a Customer Service/Call Centre Representative in Nelspruit, Mpumalanga. As a key member of our team, you will be responsible for providing exceptional customer service and resolving client queries in a timely and professional manner.

Key Responsibilities

• Assist customers telephonically
• Assist and resolve client queries
• Follow up on complaints
• Capturing vouchers
• Month end stats for manager
• Purchase orders
• Follow up on invoices
• Assist clients with service requests
• Assist with route planning
• Bookings for accommodations for technicians
• Assist clients with service requests
• Orders and month end forecasting
• Sourcing quotations
• Assisting depot managers if needed
• Telesales – New policy sign up queries and sign ups

Requirements

• Assisting customers telephonically
• Assisting and resolving client queries
• Follow-up on complaints
• Capturing vouchers
• Month end stats for manager
• Purchase orders
• Follow-up on invoices
• Assisting clients with service requests
• Route planning assistance
• Booking accommodations for technicians
• Orders and month-end forecasting
• Sourcing quotations
• Assistance to depot managers

Qualifications

None specified