Job Description
About the Role
We are seeking a dynamic management couple to take over the reins of our 5-Star self-catering lodge in Nelspruit, Mpumulanga. As a seasoned hospitality professional, you will be responsible for ensuring an exceptional guest experience while overseeing the day-to-day operations of the lodge.
Key Responsibilities
- Her: Guests Services:
- Coordinate reservations, check-ins, and check-outs efficiently
- Foster a welcoming and friendly environment, ensuring guests feel comfortable and well taken care of during their stay
- Ensure high levels of customer satisfaction by consistently providing excellent service and addressing guest concerns or complaints
- Arrange Bush delights, special occasions, special holidays etc.
- Her: Staff Management:
- Supervise lodge staff members
- Create work schedules, assign tasks, and monitor staff performance to maintain high standards of service
- Arrange leave applications, gate passes, staff visitors
- Him: Game Management:
- Conduct daily game drives and Bush walks
- Host guests in the gardens and ensure property maintenance and upkeep
- Perform basic vehicle maintenance skills
Requirements
- Her: Hospitality Management Diploma or equivalent
- Him: FGASA Level 2 (NQF4) preferred, Full Trails ARH competency, Minimum of 5 years lodge working experience, 4 or 5 * an advantage
Qualifications
- Him: FGASA NQ4 or Professional NDT Registered, Valid First Aid Certificate, Rifle Accreditations and ARH Trails Guide qualification with VPDA
- Both: Off-road driving in 4×4 vehicles, Excellent operational experience encompassing every aspect of Lodge Management including Maintenance, Guiding & Guest Experience
Salary & Benefits
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Mbombela
Catering and hospitality positions in Mbombela, South Africa are an integral part of the local economy, catering to a diverse range of clients and customers. Typically, this industry is driven by tourism, events, and corporate functions, with many job opportunities available for those who possess the right skills and experience.
When it comes to salary expectations, the compensation can vary widely depending on factors such as level of experience, company size, and industry sector. Generally speaking, salaries in this field tend to fall within a broad range of R40 000 to R80 000 per annum, with senior positions or those in larger companies potentially commanding higher salaries. However, it’s essential to note that these figures are only rough estimates and can fluctuate depending on individual circumstances.
Common skills required for catering and hospitality roles in Mbombela include excellent communication and customer service skills, the ability to work well under pressure, attention to detail, and basic knowledge of food preparation and presentation. Typically, a strong work ethic, flexibility, and the ability to multitask are also highly valued by employers. Additionally, proficiency in languages such as Afrikaans or English is often preferred, depending on the specific job requirements.
Industries that commonly employ catering and hospitality staff include the financial services sector, technology industry, manufacturing sector, and tourism and events management. These sectors often require a diverse range of skills and experience, making it an excellent career path for those looking to transition into a new field or further develop their existing expertise.
Career development opportunities in this field are plentiful, with many companies investing heavily in employee training and development programs. Typically, career progression paths may involve moving into supervisory roles, taking on additional responsibilities, or pursuing specialized certifications or training programs. With the right skills and experience, it’s not uncommon for catering and hospitality professionals to move into management positions or pursue careers in related fields such as event planning or culinary arts.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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