North Johannesburg: Account Manager – MSP posted by Humanatics Ltd

Account Manager (MSP environment) We are seeking a dynamic and client-focused professional to join our team as an Account Manager. This role is responsible for building and maintaining strong client relationships, ensuring exceptional service delivery, and driving account growth within a fast-paced Managed Services Provider (MSP) environment. Key responsibilities: Client Relationship Management Build and maintain long-term client relationships. Serve as a main point of contact for clients, ensuring clear and consistent communication. Understand client needs and ensure services align with their business objectives. Conduct regular client engagements and strategic review sessions. Maintain high levels of client satisfaction and proactively resolve concerns. Account Strategy and Growth Develop and execute account plans to support client retention and revenue growth. Identify upsell and cross-sell opportunities across managed services, cloud, and cybersecurity solutions. Monitor account performance and identify opportunities for expansion. Collaborate with internal technical teams to deliver tailored solutions. Service Delivery Oversight Work with service delivery teams to ensure SLA compliance. Monitor service quality, trends, and client experience. Escalate and resolve service-related issues efficiently. Act as the clients advocate within the business. Contract and Financial Management Manage contract renewals, pricing discussions, and service agreements. Ensure accurate billing and profitability of accounts. Support revenue forecasting and budgeting processes. Assist with procurement and service scoping where required. Reporting and Collaboration Maintain accurate client records and account updates in CRM systems. Provide regular account performance insights to management. Collaborate with sales, operations, and technical teams to ensure seamless service delivery. Requirements: Grade 12 (Business or IT-related qualification advantageous). ±5 years experience in Account Management, preferably within an MSP or IT services environment. Strong understanding of IT infrastructure, cloud, and cybersecurity services. Technical certifications (e.g. Microsoft, Cisco, 3CX) are advantageous. Excellent communication, negotiation, and interpersonal skills. Strong organisational skills with the ability to manage multiple client relationships. Self-driven, detail-oriented, and a strong team player. Additional Information: Travel to client sites may be required. Standard business hours with after-hours (as and when required) support for escalations. Kindly note that should you not receive feedback within 2 (two) weeks of your application – please consider it as unsuccessful.