Job Description
About the Role
The purpose of this role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers.
Key Responsibilities
- Receive customers in a professional and friendly manner in order to ensure they feel valued.
- Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.
- Prepare service estimates, sell routine maintenance/ repair services, and conduct follow-ups regarding services and customer inquiries.
- Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
- Maximize customer awareness of all products and services available.
- Create collaborative internal and external partnerships in order to expedite service delivery.
- Schedule appointments, answer phones, and handle queries.
- Assist with the coordination of alternate transportation, car rental reservations, shuttle services, etc.
- Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc.
- Maintain customer database with contact details and information.
- Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
- Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
- Ensure customer complaints are effectively managed via relevant CRM system/s.
- Maintain and further develop own personal knowledge base in order to remain current and relevant.
- Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
- Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
- Perform other duties as requested.
Requirements
- Matric Valid
- Unendorsed drivers license
- Ability to competently and legitimately drive
- Computer literate
- Knowledge of dealership policies and procedures is essential
- Knowledge of competitive motor industry
- Basic mathematical ability (numeracy)
- Knowledge of relevant operating systems would be an advantage
Qualifications
No specific qualifications mentioned in the original job description.
Salary & Benefits
Salary information not specified in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer service / support Jobs in Capricorn
In the Capricorn region of South Africa, the customer service and support industry is a significant sector, with various multinationals and local businesses operating in the area. Typically, companies in this sector are looking for individuals who possess excellent communication skills, a positive attitude, and the ability to work well under pressure. Generally, customer-facing roles in Capricorn offer competitive salaries, often ranging from R300 000 to R600 000 per annum, depending on experience, company size, and industry sector.
Common skills required for customer service and support roles include proficiency in Microsoft Office, excellent communication and problem-solving skills, the ability to work well under pressure, and a positive attitude. Typically, individuals with excellent language skills (written and verbal), both Afrikaans and English, are highly sought after. Additionally, having a valid driver’s license and being able to lift up to 10kg is often beneficial for roles that require customer visits or data collection.
The financial services sector, technology industry, and manufacturing sector are common industries that employ customer service and support staff. In the financial services sector, customer service representatives may work with clients to resolve queries related to investments, loans, or other financial products. In the technology industry, customer support specialists often assist customers with product-related issues or technical problems. The manufacturing sector typically employs customer service representatives who interact with suppliers, dealers, and end-users.
Career development opportunities in customer service and support are numerous, and many individuals have successfully progressed to leadership roles within their companies. Typically, promotions arise from demonstrating exceptional customer service skills, taking on additional responsibilities, and earning a reputation as a dedicated and hardworking employee. For those interested in pursuing a career in customer service and support, it is essential to continue developing skills such as communication, problem-solving, and time management.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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