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Port Elizabeth: Customer Executive (Commercial Citrus exp) posted by Top Vitae

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Job Description

About the Role

As a Customer Executive at Top Vitae, you will be responsible for driving customer satisfaction and ensuring seamless execution across commercial, logistics, finance, and quality functions. You will maintain and manage customer master data, external portals, and purchase order processes, while also providing support on insurance claims and related shipment issues.

Key Responsibilities

  • Maintain and manage customer master data, external portals, and purchase order processes
  • Coordinate customer requirements, including label requests and internal stakeholder alignment
  • Review, approve, and manage all export documentation, releases, and amendments
  • Proactively manage late, pending, and at-risk documentation, including follow-ups with freight forwarders and third parties
  • Track and monitor shipments, including ETAs, gate-out dates, and container-level status updates
  • Provide support on insurance claims and related shipment issues
  • Prepare proforma invoices, payment tracking, reconciliations, and credit/debit notes
  • Manage shipment closures, estimates, and financial summaries
  • Maintain and update control sheets, commercial trackers, and internal reporting tools
  • Compile and distribute customer reports, including weekly statistics, quality reports, and ad hoc analyses
  • Ensure accuracy and integrity of data through ongoing tracking, reconciliations, and discrepancy resolution
  • Manage queries and communication with customers, forwarding agents, and internal teams
  • Coordinate activities across commercial, logistics, finance, and quality functions to ensure seamless execution
  • Ensure high levels of customer satisfaction through responsive service and proactive issue resolution
  • Support customer and market development by prioritizing key clients and contributing to relationship and market growth initiatives

Requirements

  • Previous experience in the fresh produce export industry (advantageous)
  • Intermediate Excel skills required
  • Fluent in business English with excellent written and communication skills
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Qualifications

No formal education or certifications mentioned.

Salary & Benefits

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Agriculture/Fisheries/Aquaculturist Jobs in Eastern Cape

The Eastern Cape region in South Africa offers a promising career landscape for individuals interested in the agriculture, fisheries, and aquaculture sectors. These fields are typically driven by a growing demand for food security, sustainable livelihoods, and eco-tourism, making them attractive industries to work in.

Typically, salaries for professionals in these fields range from R400 000 to R1,5 million per annum, depending on factors such as experience, industry sector, and company size. For example, agricultural specialists may earn lower salaries than aquaculture experts with specialized knowledge of water management systems. Salaries can also vary widely within the same industry sector, with larger companies often offering higher compensation packages.

Common skills required for roles in agriculture, fisheries, and aquaculture include a strong foundation in natural sciences such as biology, chemistry, or environmental science; experience with farm management, crop protection, or water quality monitoring; proficiency in computer-aided design (CAD) software; and excellent communication and project management skills. Additionally, knowledge of sustainable practices, climate change mitigation, and policy development is often highly valued.

The Eastern Cape region is home to a diverse range of industries that commonly employ agriculture, fisheries, and aquaculture professionals, including organic farming, aquaculture, horticulture, and eco-tourism ventures. These sectors often require expertise in areas such as integrated pest management, water conservation, or sustainable land use planning.

Career progression for individuals working in these fields can be influenced by factors such as academic qualifications, relevant work experience, and specialized skills. Typically, entry-level positions may involve supporting roles such as farmhand, research assistant, or fisheries technician, while more senior roles could include agricultural specialist, aquaculture consultant, or environmental manager. Opportunities for career development may arise through participation in professional associations, networking events, or pursuing further education or training certifications.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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